Job Description

Growth through diversity, equity, and inclusion. As an ethical business, we do what is right — including ensuring equal opportunities and fostering a safe, respectful workplace for each of us. We believe diversity fuels both personal and business growth. We're committed to building an inclusive community where all our people thrive regardless of their backgrounds, identities, or other personal characteristics.
What You’ll Be Doing: • Negotiate Service Level Agreements (SLAs) and ensure consistent compliance with agreed targets. • Ensure all IT Service Management processes, Operational Level Agreements (OLAs), and Underpinning Contracts align with established service level objectives. • Closely monitor service performance and provide regular reporting on service levels. • Act as the global single point of contact and subject matter expert for major escalations related to assigned business applications, delivering timely technical and management updates to stakeholders. • Analyze and evaluate performance results against SLAs, OLAs, and defined KPIs to measure and improve service quality.
What We’re Looking For: • At least 5 years of relevant experience in a similar role. • Strong understanding of the customer’s business and how IT services support overall service delivery. • Excellent communication and negotiation skills. • Proven expertise in contract and supplier management. • Ability to effectively engage with stakeholders at all levels within both the customer and IT provider organizations. • Solid technical knowledge with the ability to translate technical requirements into clear business concepts, and vice versa. • A proactive and innovative mindset focused on improving service quality within organizational constraints such as resources, budget, and legal requirements.
Missing one or two of these qualifications? We still want to hear from you! If you bring a positive mindset, we'll provide an environment where you feel valued and empowered to learn and grow.
Offer • Stable employment. On the market since 2008, 1500+ talents currently on board in 7 global sites. • “Office as an option” model. You can choose to work remotely or in the office. • Flexibility regarding working hours and your preferred form of contract. • Comprehensive online onboarding program with a “Buddy” from day 1. • Cooperation with top-tier engineers and experts. • Unlimited access to the Udemy learning platform from day 1. • Certificate training programs. Lingarians earn 500+ technology certificates yearly. • Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly. • Internal Gallup Certified Strengths Coach to support your growth. • Grow as we grow as a company. 76% of our managers are internal promotions. • A diverse, inclusive, and values-driven community. • Autonomy to choose the way you work. We trust your ideas. • Create our community together. Refer your friends to receive bonuses. • Activities to support your well-being and health. • Plenty of opportunities to donate to charities and support the environment. • Great Place to Work Certified Employer in the Philippines