Job Description

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.  

Are you ready to make your next career move to join our team as a Service Training Specialist – Technician Experience for KONE?

***Location of Position: Flexible within major cities in the east region of the USA. This is a remote position.

• Do you enjoy conducting trainings and developing others?

• Does managing the production of training materials and tools excite you?

• Do you thrive in areas where priorities change from time to time?

• Are you skillful with elevator service/repair methods and tools?

• Do you demonstrate a passion for quality and results?

• Are you committed to promoting a safety culture in your team?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!  

As our  Service Training Specialist – Technician Experience, you will plan and conduct training sessions for technicians covering both new and existing service methods. Collaborate with business and function stakeholders and identify competence development needs and develop localized training for various target groups. This role is crucial in enabling field operatives to meet KONE's safety and quality standards, fulfill customer expectations, and achieve productivity targets.

You will bring 5+ years of technical experience to KONE. You will use the knowledge gained through your bachelor’s degree or 5 years of technical experience in a similar industry.

Additional Responsibilities:

• Understand of how each technician process works down to the "key stroke required" to do each task.

• Support competence development surveys, assessments and other ways to find out the competence development needs.

• May supervise or conduct special training courses designed for selected key groups.

• Maintain and analyze organization and individual training records to monitor the effectiveness of internal and external training programs

• Stay current on developments and innovations in training and education in industry and government education sectors so that the organization’s training activities develop accordingly.

• Ensures the training facilities and events meet KONE expectations.

Come share your passion and energy to make a positive impact at KONE for our customers and your career! 

*Beware of Recruitment Scams*  

Annual pay range

This role has been categorized as a remote position. Remote employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, whichmust beidentifiedto the CompanyEmployees may live in any location within the area of the role’s scope of responsibility. The national hiring range for this role is $120,300– $157,920 We would like candidates from the following cities:

Miami, Tampa, Orlando, Jacksonville, Charlotte, Atlanta, Birmingham, Nashville, and Knoxville.

The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for thebusiness strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location

Variable Compensation

KONEAnnual Bonus planat 15% Target Incentive (60/40)based on achievement of company goals and individual goals.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/