Job Description

What to Expect

The Territory Service Manager manage some service centers, leading teams to deliver high-quality service and exceptional customer experience. The manager resolves team challenges, identifies customer needs, and ensures that the managed service teams achieve timely and efficient resolution of customer issues, vehicle maintenance, and repairs, resulting in high customer satisfaction. The role also includes achieving other regional management targets.

What You’ll Do

1. Service Center Operations Management

• Manage and monitor daily operations of Service Centers or Internal Bodyshop and ensure service capacity meets demand in a timely manner.
• Monitor key operational performance indicators, control costs and risks, ensure safe production and operations, and meet performance targets.
• Implement and refine service policies, while staying informed on industry-related developments.
• Optimize and expand service offerings.
• Regularly lead the team to conduct inventory checks of vehicles, equipment, tools, and spare parts.
• Collaborate with sales, delivery, and other internal teams on cross-functional initiatives, and manage external affairs related to service centers.
• Maintain comprehensive understanding of overall business operations and identify operational risks, including team management, daily processes, equipment and asset management, policies and regulations, EHS, etc.

1. Customer Service Mindset

• Demonstrate strong customer service orientation, placing customers at the center of operations, optimizing service processes, and providing solutions to enhance customer satisfaction.
• Proactively identify, analyze, and anticipate customer needs, aligning them with business priorities to create demand and deliver tailored products based on existing service standards and local characteristics.

1. Cultural Advocacy

• Lead by example in embodying and promoting company culture and values at the frontline, fostering a team culture aligned with company principles and actively preventing bureaucracy.
• Set clear team objectives based on business needs and ensure fair, transparent, and clear communication of work instructions in daily management.

1. Team Management

• Clearly understand current and mid-to-long-term organizational structure requirements, develop corresponding talent plans, establish appropriate organizational structures, and proactively drive and implement organizational changes as needed.
• Support employee development and foster a culture of continuous learning within the team.

1. EHS Responsibilities

• Responsible for overall EHS work at the service center, promptly eliminating EHS-related hazards to ensure the safety of service personnel, facilities, and vehicles.

What You’ll Bring

• At least intermediate level of English
• More than 5 years of experience in management roles at authorized dealerships or OEMs.
• Willingness to travel as required.
• Valid driver’s license.
• Proficiency in Microsoft Office applications.
• Educational experience: Bachelor’s degree or Technical College equivalent professional experience