Job Description

The Service Technology Project Coordinator is responsible for daily management and execution of project activities. This role ensures alignment between stakeholders, manages timelines and dependencies, tracks performance, and drives successful execution from initiation through completion. The Project Coordinator will need to work cross functionally with Business Operations, ICT and corresponding Supplier Partners to ensure project stakeholders are properly supported. This role will require strong organizational skills with the ability to drive change, lead initiatives and communicate effectively. The successful candidate is someone that does not shy away from critical thinking and is eager to expand their development.

Responsibilities include but are not limited to:

• Coordinate day‑to‑day activities for Service Technology (Mopar Service Gateway) initiatives, pilots, and deployments
• Support planning, tracking, and execution of program milestones, timelines, and deliverables
• Maintain project documentation, action logs, risks, dependencies, and decision records
• Assist with cross‑functional alignment between Field Operations, ICT, Marketing, Software and Commercial teams
• Prepare dashboards and recurring reports tracking program enrollment, utilization, KPIs, and adoption metrics
• Support analysis of performance against targets and identify trends, gaps, and improvement opportunities
• Collect and synthesize feedback to inform continuous improvement opportunities
• Coordinate with service lane technology providers and internal technology teams as needed
• Support benchmarking activities and competitive landscape reviews

Qualifications

Basic Qualifications:

• Bachelor's degree in Marketing, Business, Information Technology, or a related field
• Minimum 8 years related experience leading teams and project management
• Strong problem-solving skills with a design thinking approach, capable of developing innovative solutions to complex challenges
• Excellent collaboration skills with a focus on empathy and user-centric design, able to work effectively in cross-functional teams to achieve common goals
• Strong analytical skills to monitor and assess the impact of KPIs
• Demonstrated commitment to continuous learning and professional development, with a proven ability to adapt to new challenges and technologies

Preferred Qualifications:

• Strong understanding of digital principles and agile methodologies
• Excellent coaching and feedback skills
• Strong communication and interpersonal skills
• Ability to drive change and influence others