EssilorLuxottica

Service Technician Team Lead - Region Croatia, Serbia, Bulgaria, Slovenia

EssilorLuxottica  •  Onsite  •  4 hours ago
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Job Description

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

Service Technician Team Lead

Based Croatia or Slovenia | Regional Scope (Croatia, Serbia, Bulgaria & Slovenia)

Lead a team. Stay hands-on. Make an impact.

At EssilorLuxottica, we're looking for a Service Technician Team Lead to support our Instruments business across Southeast Europe.

This role is ideal for an experienced field service professional who wants to take the next step into leadership without moving away from technology and customer interaction. You'll remain actively involved in technical interventions while guiding a team of technicians across the region.

Your Responsibilities

  • Lead, support and develop a team of Service Technicians across Croatia, Serbia, Bulgaria and Slovenia
  • Coordinate service activities and monitor key service performance indicators
  • Share technical expertise, coach colleagues and promote best-practice exchange
  • Manage complex technical cases and support troubleshooting efforts
  • Perform installations, maintenance, repairs and customer support activities, particularly in Croatia
  • Collaborate closely with Sales and Product teams to ensure excellent customer experience
  • Identify customer needs and relay business opportunities through CRM

What We're Looking For

  • Technical degree or equivalent experience in Electronics, Engineering, Mechatronics or a related field
  • Strong experience in field service, technical support or equipment maintenance
  • Hands-on troubleshooting skills with complex technical equipment
  • Ability to work independently, prioritize effectively and take ownership
  • Strong communication and customer-facing skills
  • Leadership potential with a collaborative and coaching mindset
  • Previous people management experience is a plus, not a requirement
  • Fluency in English and local language
  • Willingness to travel across the region

Why Join Us?

  • A unique opportunity to combine technical expertise and team leadership
  • An ideal first step into people management while remaining hands-on
  • Regional exposure across Southeast Europe
  • Work with innovative optical and diagnostic technologies
  • Long-term career development within a global leader in vision care and eyewear

Ready to take the next step in your technical career while helping others grow? We'd love to hear from you.

#LI-NBI #ServiceTechnician #FieldService #TechnicalLeadership #TeamLead #EngineeringJobs #MedTech #TechnicalSupport #CareerGrowth #EssilorLuxottica

Our Diversity, Equity and Inclusion commitment​

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.

EssilorLuxottica

About EssilorLuxottica

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of advanced vision care products, eyewear and med-tech solutions. Our Mission is to help people around the world to see more and be more by addressing their evolving vision needs, personal style aspirations and desire to feel more connected to the world around them.

We are home to the most innovative lens technologies, including Varilux, Stellest and Transitions, iconic brands such as Ray-Ban, Oakley and Supreme, the most desired luxury licensed brands and world-class retailers including Sunglass Hut, LensCrafters, Vision Express and Apollo. Backed by robust R&D investments, distinctive capabilities and a top-quality asset portfolio, we drive innovation across categories, from cutting edge medical instruments and solutions for eye health to category-defining smart glasses, all of which push the boundaries of the industry and reimagine the eyes as a gateway to new possibilities.

With over 200,000 employees across 150 countries, 600 operations facilities, serving 300,000 eye care professionals and operating 18,000 stores, the Group generated consolidated revenue of Euro 26.5 billion in 2024. Our OneSight EssilorLuxottica Foundation has given access to sustainable vision care to nearly 1 billion people in underserved communities.

Our ambition is clear. We are building a platform where the eyes are the gateway to new possibilities – bridging the gap between the digital world and human experience.

At EssilorLuxottica, we are Empowering Humans.

Industry
Manufacturing & Production
Company Size
10,000+ employees
Headquarters
Paris, FR
Year Founded
Unknown
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