Job Description

Job Location Concord, NC 28027

General Statement of Job:

A service technician is a warranty-based position that is responsible for diagnosing, troubleshooting, and repairing plumbing issues. This position will diagnose common and diverse plumbing emergencies efficiently, accurately and perform plumbing services. Ensure that our customers are satisfied and that all work is completed in accordance with company policy and governmental regulations.

Essential Job Functions:

• Handling a variety of plumbing emergencies efficiently and professionally.
• Installing pipes, drainage systems, sinks, toilets, and knowledge of trim fixtures.
• Testing systems for leaks and other problems.
• Obeying health and safety codes at all times.
• Performing inspections and providing advice to warranty representative and service coordinator.
• Selecting the most cost-effective, quality products for installation and repair.
• Working alongside electricians, construction workers, and other professionals.
• Communicating effectively with clients, especially when a job is taking longer than expected.
• Being polite and respectful of clients and their homes at all times.
• Performs other duties as assigned.

Qualifications

Education, Experience, and Training:

• High school graduation or other equivalent (i.e., GED, college, technical or trade school transcript, foreign equivalency, etc.).
• Have basic knowledge of tools and plumbing materials, including knowledge of fitting sizes and types of piping.
• Must be able to pass a physical examination and obtain a medical card
• Sound knowledge of water and ventilation systems.
• Ability to read and interpret blueprints.
• Strong written, verbal, and interpersonal communication skills.
• Strength and dexterity.
• A polite manner and excellent customer service skills.
• Motivated and work well with others.
• OSHA10 preferred.
• Willingness to embrace change in a growing company.
• Valid US driver’s license and a clear MVR (motor vehicle report) in order to be approved through the Company’s insurance provider for driving status
• Must be able to pass a physical examination and obtain a medical card

Standards of Performance:

• Demonstrate informative and professional assistance when working with customers, vendors and team members.
• Act independently and originate new approaches to problems.
• Maintain initiative to preserve the flow of work.
• Work under stress with commitment to deadlines.
• Sustain interpersonal relationships, which encourage openness, candor and trust, both internally and externally.
• Complete tasks in an accurate and timely manner.
• Maintain Company information in a confidential manner.
• Attends work regularly and on time with a minimum of tardiness and absences and adheres to Company policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests.

Mental and Physical Requirements:

• The physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and expectations.
• Performing this job requires frequent use of hands to handle, control or feel objects, tools, or controls.
• Must be able to sit, talk, hear, and stand frequently throughout the day.
• Must be able to climb, reach above shoulder height, stoop, kneel, crouch or crawl frequently.
• The position occasionally may require lifting heavy objects (up to 75 pounds) and performing strenuous physical labor under adverse field conditions.
• Individuals may occasionally be exposed to hazardous conditions, high places and /or hazardous equipment.
• May work with or around chemicals that require knowledge of a safety data sheet.

Working Environments and Conditions:

• This position requires working in an outdoors environment.
• Individuals may be exposed to varying temperatures including very hot (above 90 degrees F) or very cold (below 32 degrees F) and all-weather conditions.
• Individuals may be exposed to cramped workspaces, contaminants, extremely bright or inadequate lighting conditions, exposure to sounds and noise levels that are distracting or uncomfortable.

Tools and Equipment:

• Hand tools (crimping tool, pipe wrenches, tube cutter, fitting brush)
• Power tools (plumbing snake, compact threader, water pumps)
• Tape measure
• Adjustable wrenches
• Screwdrivers
• Level
• Gloves, goggles, hard hat, and ear plugs
• Hacksaw and handsaw
• Company provided technology such as cell phone and tablet.
• Company vehicle to use for service calls.