Job Description
Company description
We solve the world’s cleaning and transport cooling problems with products that are environmentally sustainable, do not generate waste streams, and are occupationally safe. Our dry ice cleaning and dry ice production products put recycled CO2 to work - replacing harmful processes with a water-free, waste-free, and chemical-free solution.
Cold Jet is the global leader in dry ice technology. We are growing rapidly and we will continue to maintain our dominant market position by hiring, training, and retaining talented, energetic, and entrepreneurially-minded individuals around the world.
Our Culture
We have built a culture that encourages success and also promotes an environment of innovation and free-thinking. Initiative, hard work and achievement are attributes that we value and they do not go unnoticed.
We set challenging goals for individuals, and our company as a whole, and those that perform and produce results are rewarded, both financially and professionally. The opportunities are limitless for those that take part in steering the company to success and driving the company to further growth.
For more information about Cold Jet, please visit www.coldjet.com.
As a Service Technician, you will be the frontline expert responsible for maintaining, troubleshooting, and optimizing our advanced dry ice blasting systems. The Service Technician will use diagnostic tools, data insights, and hands-on technical expertise to maximize equipment performance and uptime for our customers.
Cold Jet values practical, hands-on experience over traditional four-year degrees. We encourage candidates with military, HVAC, automotive, or industrial maintenance backgrounds who are looking to grow in a stable, advanced technical environment.
Key Responsibilities
Technical Service & Equipment Support
• Perform in-shop diagnosis, repair, and maintenance of mechanical and electrical equipment
• Troubleshoot integrated control systems and complex mechanical assemblies
• Assist with equipment installations, including integration into automated or robotic systems
• Use remote diagnostics and connected tools to support troubleshooting and maintenance
Service Operations
• Manage parts inventory to ensure timely and efficient repairs
• Maintain accurate service records and documentation
• Support shop operations and coordinate with vendors as needed
Customer Support & Training
• Provide technical guidance and training to customers on equipment operation and efficiency
• Serve as a technical resource and build strong customer relationships
• Communicate equipment performance feedback to Engineering and Product teams
• Travel 10–30% within the Americas to support installations and key service needs
Qualifications & Experience
• Military technical training OR vocational/technical education in HVAC, automotive, industrial maintenance, or related field
• Minimum 5 years of experience in industrial service, mechanical repair, or similar environment
• Strong mechanical and electrical troubleshooting skills
• Ability to read and interpret schematics, blueprints, and technical manuals
• Experience using diagnostic tools such as voltmeters
Preferred Experience:
◦ Experience with PLCs or electrical control systems
◦ Familiarity with connected equipment, sensors, or diagnostic software
◦ Experience using CRM or ERP systems
◦ Basic machining or fabrication experience
Equal Opportunity Employer
