Job Description

Overview:

Service Technician III (Full Time)

Department: Information Technology
Pay $25/hr.
Location: San Antonio, TX
Employment Type: Full Time

What We Provide:

This is a Full-Time, year-round position at Six Flags Fiesta Texas, in San Antonio, TX. It features an hourly rate of $25/hour with a generous benefits package which includes Medical, Dental, Vision, Paid Time Off (Vacation, Sick Time, Holidays, Bereavement, and Jury Duty), 401K with matching, disability and other insurance benefits. Also included are perks such as park memberships, FREE entry to any Six Flags Park, additional complimentary tickets for friends and family, discounts on food and merchandise, Dayforce Wallet and bi-weekly pay.

Responsibilities:

As a Service Technician III at Six Flags Fiesta Texas, you will provide advanced technical support for end users by diagnosing, troubleshooting, and resolving complex hardware, software, and network issues. Serves as a technical lead within the Service Desk, ensuring timely response to requests while mentoring junior team members and supporting operational excellence.

• Monitor Service Desk communication channels and respond to service requests and incidents in a timely manner. Accurately document, track, and update tickets throughout their lifecycle in the ticketing system.
• Serve as a mentor to junior technicians, providing guidance on ticket handling processes, troubleshooting techniques, and service standards.
• Independently install, configure, support, and upgrade computers, POS workstations, and associated peripherals and software. Develop and maintain system imaging standards and software deployment packages.
• Troubleshoot and resolve complex Level II/III technical issues related to hardware, software, and network systems. Conduct in-depth research as needed and escalate high-impact or critical issues to senior support teams.
• Assist park and corporate IT teams with complex technical projects and initiatives. Complete assigned projects independently, ensuring requirements and deadlines are met or exceeded.
• Manage user system access, ensuring appropriate approvals are obtained, documented, and maintained in compliance with company standards.
• Lead Service Desk-related projects, ensuring all deliverables meet established requirements, timelines, and quality expectations.
• Act as a technical liaison between IT, park departments, and associates, providing clear communication and professional support at all times. Represent senior IT staff as needed in their absence.
• Support onboarding and training of new hires through structured documentation and hands-on guidance to ensure successful integration into the team.

Qualifications:

• Advanced knowledge of hardware, software, and network troubleshooting
• Strong problem-solving and analytical skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Leadership ability with experience mentoring or training others preferred
• Strong knowledge of:
  • Windows- based environments and endpoint support
  • Network and infrastructure systems
  • Enterprise AV and integrated technology environments

Preferred Qualifications:

• Experience with Q-SYS, Ride Audio, nWare, and Avigilon systems
• Experience supporting AV-enabled environments and camera systems
• Familiarity with IT service management practices
• Relevant certifications (CompTIA, Microsoft, Cisco, ITIL)