Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
As an entry-level position, provides support during the installation on a variety of dental equipment including computer-related items. Learns manufacturer guidelines relative to the repair and installation of devices. Provides support to the installation team onsite. Training is supplied by mentorship program with other branch technicians, manufacturers, online training courses, and the Patterson Technology Center.
To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.
Inventory Management: Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary
Vehicle Maintenance: Ensures proper vehicle maintenance guidelines and safe driving habits as issued by company and associated vendors
Install and/or Repair Dental Equipment: Performs standard system installations and tests the functionality of all components. Acquires knowledge on the installation procedures and jobsite protocol from team members. Follows specific manufacturer guidelines and company, OSHA and other applicable laws and regulations related to asepsis. Completes all required service forms (work order entry, inventory, BRH forms, expense reports and/or purchase card statements, time sheet and equipment-related items)
Customer Relations: Works closely with team members in keeping the customer and inside team up to date on project timeline(s)
Additional functions
In addition to the essential functions listed above, the incumbent may perform the following additional functions.
Mechanical Aptitude: Has the desire to repair, assemble and disconnect mechanical equipment
Customer Service: Supports customer needs through responding in a timely, professional manner. Treats customers in a fair and considerate manner. Builds and maintains customer relationships through follow-up and courteous, approachable interactions
Communication: Understands and convey written and oral information and ideas to our customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience
Interpersonal Skills: Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues. Responds to difficult people and situations and delivers negative information in a way that preserves relationships
Problem Solving Skills: Goes beyond training to find answers. Anticipates problems and customer needs
Work Ethic: Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson’s business conduct and code of ethics and responsibilities
Job Qualifications
Required Qualifications
High school diploma or equivalent
Must maintain valid driver’s license and good driving record
Ability to travel in vehicle for several hours in a day
Mechanical aptitude
Preferred Qualifications
Excellent organization and problem-solving skills
Motivated team player
Strong customer service skills
Experience with peripherals such as printers, backups, scanners and modems
Physical Demands
Frequency Requirement
100% of shift Standing
100% of shift Walking
100% of shift Driving
100% of shift Lifting and carrying 1-10 pounds
100% of shift Lifting and carrying 11-25 pounds
40% of shift Lifting and carrying 26-50 pounds
60% of shift Lifting and carrying over 50 pounds
<5% of shift Climbing steps and/or ladders
40% of shift Bending and stooping
50% of shift Kneeling
25% of shift Reaching at shoulder level
25% of shift Reaching at waist level
50% of shift Crouching
50% of shift Crawling
Environmental Factors
This position requires traveling to customer locations and providing services and support to customers.
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
Full Medical, Dental, and Vision benefits and an integrated Wellness Program
401(k) Match Retirement Savings Plan
Paid Time Off (PTO)
Holiday Pay & Floating Holidays
Volunteer Time Off (VTO)
Educational Assistance Program
Full Paid Parental and Adoption Leave
LifeWorks (Employee Assistance Program)
Patterson Perks Program
The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.
$19.23 - $25.00
Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Patterson strengthens the oral and animal health markets in North America and the United Kingdom. From small, private practices to large group networks and production operations, we guide our customers with bold solutions and a personal touch. We are much more than a distributor – we are an indispensable partner.
Patterson Dental has strengthened the dental industry since our company’s founding in 1877. Today, Patterson Dental continues to partner with dental practices of all sizes to provide expertise, products, technologies and services needed to grow productive, modern practices, and keep them running smoothly.
No other company supports the animal health market like Patterson. We entered the animal health industry in 2001 with our acquisition of Webster Veterinary and expanded with our 2015 acquisition of Animal Health International, Inc. We provide all the technology, products, expertise and solutions needed to deliver exceptional animal care and drive profitability across the companion, production and equine markets.
An Equal Opportunity Employer
As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.
We are Patterson. We welcome you.
Disability Accommodation
If you require reasonable accommodation due to a disability for any part of the hiring process, you may submit your request to HR by calling 1-866-234-2165 or by email to jobs@pattersoncompanies.com. You can also mail your request to Patterson Companies, Inc. Attn: HR EEO Coordinator, 1031 Mendota Heights Rd, St. Paul, MN, 55120. Information received will be routed to a representative who will provide assistance to ensure appropriate consideration of your request.
