Job Description

Service Technician - Fort Myers

Department: Field Operations

Employment Type: Full Time

Location: Ft. Myers

Reporting To: Technical Operations Supervisor

The Service Technician will perform troubleshooting and repair customer cable or fiber for high-speed internet services customer premises equipment (CPE) (i.e.: TV set, Cable Modem, ONT’s, Set Top Converter, DVR, etc.…) for residential and/or commercial dwellings, including the repair, replacement.

Key Responsibilities

• Perform troubleshooting and repair customer cable or fiber for high-speed internet services customer premises equipment (CPE) (i.e.: TV set, Cable Modem, ONT’s, Set Top Converter, DVR, etc.…) for residential and/or commercial dwellings, including the repair, replacement, installation of interior wiring, splitters, mini-amps, connectors and drop splices.
• Participate in scheduled on-call (stand-by) duties for providing technical support in repairing phone and internet during non-business hours. Work weekends and overtime as requested by supervisor to meet the needs of company and customers.
• Maintain daily records, logs, receipts, and other necessary documents.
• Maintain a clean, secured and properly stocked assigned company vehicle.
• Perform all assigned duties in compliance to company policies, specifications and those applicable to the requirements of OSHA, FCC, NEC, and local ordinances.
• Provide customer feedback, promote & sell company services. Maintain an appropriate and professional image with the community through appearance, demeanor, always driving habits and quality customer interactions.
• Perform other duties as assigned/requested by supervisor to achieve company goals and objectives.
• Knowledge of appropriate testing equipment (e.g., signal level meters, TDR’s, cable line, fusion splicer, PON meter, toners, ohm meters, CLI detection meters, etc.)
• Knowledge of National Electric Code and National Electrical Safety Code
• Repair signal leakage and participate in system’s on-going CLI monitoring/repair program.

Skills, Knowledge & Expertise

• High School Diploma or equivalent
• Minimum of 3 years as CATV Service Tech or related technical experience
• Valid Florida Driver’s License and satisfactory driving record
• Minimum of 3 years as CATV Service Tech or related technical experience

Additional Job Considerations
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Work indoors in poorly ventilated areas such as attics during extreme heat
• Exposure to dust, dirt, noise, insects, cleaning solutions
• Work outdoors in all kinds of weather and at all times of day or night
• Work performed near power lines and electricity
• Standing, Walking, Sitting, use of hands to fingers, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, speak or hear, taste and smell
• Ability to lift 50 pounds or more

Job Benefits

• Medical, Dental and Vision
• PTO & Holidays
• 401K + Match
• Life Insurance
• FSA & HSA
• Short Term/Long Term Disability
• Legal Plan Support & EAP