Job Description

About Alpinestars
Alpinestars is a world-leading manufacturer of professional motorsports products, including protective gear, technical apparel, and advanced electronic systems. With a legacy rooted in innovation, performance, and quality, Alpinestars is committed to protecting and supporting riders and athletes across the globe.

The Service Technician – Electronics will play a dual role in the Technical Services department: ensuring accurate diagnosis, repair, and maintenance of Alpinestars' electronic products (such as Tech-Air® systems) and delivering high-quality customer service support via phone and email. This individual will be a key contributor to both technical service operations and our commitment to an outstanding customer experience.

Technical Service Duties

• Diagnose and repair Alpinestars electronic products, specifically in regard to TechAir wearable airbag systems.
• Perform inspections, maintenance, and service products in accordance with company protocols and safety standards.
• Track and document repairs, service records, and parts usage accurately using internal systems.
• Collaborate with the QA and electronic departments for feedback on recurring issues and product improvements.
• Maintain cleanliness and organization of the service workspace and equipment.
• Create weekly reports on TechAir services performed.
• Inventory management and maintenance of relevant servicing parts.
• Daily intake of received repair authorizations for TechAir and general product support requests.

Customer Service Duties

• Serve as the primary point of contact for customers requiring support for TechAir products.
• Provide troubleshooting guidance, usage instructions, as well as warranty and servicing information in a clear and professional manner via phone and email.
• Manage service requests, track case progress and resolutions, and ensure follow-ups with customers.
• Educate customers on proper product usage and care to prevent repeat issues.
• Maintain a helpful, empathetic tone when assisting customers in high-pressure or time-sensitive situations (e.g., before track days or racing events).

Education & Experience

• High school diploma or equivalent required; technical or vocational training in electronics preferred.
• 2+ years of experience in electronics repair, preferably in consumer electronics or sporting goods.
• Experience in a customer-facing role (retail, technical support, or service center) is highly desirable.

Technical Skills

• Strong understanding of electronics diagnostics and repair methods.
• Proficiency in using tools and diagnostic equipment for circuit analysis and fault detection.
• Salesforce or experience with CRM and ticketing tools is preferred.
• Shopify experience preferred.  
• Computer proficiency: as this position entails a great deal of data entry, you must possess strong Excel, Word, and Outlook skills.

Soft Skills

• Exceptional verbal and written communication skills.
• Strong interpersonal skills with a customer-first mindset.
• Detail-oriented with excellent organizational and documentation abilities.
• Ability to multitask in a dynamic environment and remain calm under pressure.

Additional Information

• Passion for motorsports and knowledge of Alpinestars' product line is a plus.
• Occasional travel may be required for events, training, or onsite support.
• Must be able to lift up to 30 lbs and perform tasks requiring manual dexterity.