About Miele
What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.
Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the
world who are committed to making our products even better every day - and help us to expand our innovation leadership.
The Position
Currently we have an opening within our Service Team for a Service Technician who is customer focused and self-motivated to work with our team in Adelaide.
Reporting into the Service Manager your responsibilities would include:
Carry out quality field service repairs at the customer’s premises
In conjunction with Call Planner optimized allocated workload to accommodate over-runs and minimise unproductive time
Handle and resolve customer complaints in the field within company guidelines relevant to the position
Ensure the accurate and timely completion of necessary tasks – triaging jobs, ordering & receipting parts, closing jobs appropriately, rescheduling tasks etc.
Ensure van stock is controlled in line with requirements
You will bring to the role:
Current Electrical Licence
White goods and appliances experience will be an advantage
A sound technical knowledge of domestic appliances incorporating the ability to diagnose and rectify faults through effective problem-solving skills
Skilled in the proper use of tools, equipment and gauges to ensure optimal use.
Excellent communication skills, both written and verbal
A genuine enjoyment of meeting and interacting with new customers
A clean current driver’s license.
Our Benefits:
Premium European van and all tools provided
Work from home model (You don’t need to start from the workshop)
Access to Miele’s free annual health checks & access to EAP Support Services
Training, coaching and development from an experienced service team
Career development opportunities from a company who supports growing from within
Since being founded in 1899 Miele has followed its 'Immer Besser' brand promise.
As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime.
Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up.
Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.
