Job Description

Repairs and reconditions equipment in the Market Center and/or in customer locations. Installs equipment in customer accounts. Performs diagnostics of mechanical, electrical and plumbing problems and takes corrective action. Provides customer assistance in resolving customer questions, problems or complaints regarding equipment.

ESSENTIAL FUNCTIONS:

• Calls on customers as assigned by Service Manager or General Manager to investigate operating difficulties of equipment. Diagnoses problems and determines reasons and the nature of correction.
• Makes repairs or adjustments to equipment in order to return the equipment in working order.
• Cleans and maintains equipment on location including exchanging decanters and cleaning brewers.
• Repairs and refurbishes equipment in the Market Center.
• Makes off-route product deliveries as needed.
• Maintains a good working relationship and liaison with customers to maintain a positive image of the company and product.
• Maintains service area and vehicle in a clean and organized condition. Follows company guidelines on safety and operates vehicle in a safe manner. Completes weekly Driver Report and follows guidelines in the Fleet Manual.
• Follows all safety standards and policies set by manufacturers and company.
• Performs other related duties as assigned.

STATUS AND SCOPE:

Receives general supervision from Service Manager or General Manager. Interacts with Territory Manager and Customer Service Agent to ensure timely and appropriate customer service and problem resolution.

QUALIFICATIONS:

Working knowledge in repairing small electrical appliances. Must have the ability to learn how to connect equipment to water lines. This level of skill is normally developed through six months to one year of experience in the equipment service operations or through vocational training. Incumbent understands, reads and writes English. Has a High School Diploma or equivalent. Must also posses good communication and customer service skills. Incumbent must have an acceptable driving record and a qualified driver’s license. Must be able to lift half of own body weight, not to exceed 100 pounds and posses fine motor skills. Position requires repetitive motion and overhead reaching. Must be able to communicate verbally and drive a company van.