Job Description

A customer-facing and focused technical specialist is fully proficient to an advanced level in Power
Generation systems at a customer site. They perform advanced diagnostics, complex problem
solving, troubleshooting, complex repairs, rebuilds, and preventative maintenance on all
components of power generation systems. They adhere to established procedures and guidelines to
Enhance service workshop knowledge and skills.

Key Requirements:

• 5+ years of experience as Service Technician
• Strong Electrical knowledge, specially gensets, balance of plant, Power Generation, AVR, ATS etc
• Cummins Control Systems knowledge such as PCC , Insite and Inpower, C-command (DMC is a plus)
• Other control Systems such as DEEPSEA, DEIF, COMAP, MODBUS is a plus
• Customer Field service experience , team player, positive attitude
• Commissioning, site testing, Loadbank experience

Key Responsibilities:

• Establishes and continually develops productive customer relations, ensuring prompt and efficient
  attention to customer needs.
• Escalates key customer or market information to Supervisor.
• Applies documented procedures and policies to complete diagnostics, complex repairs, and
  assembly and disassembly of power generation units, including identifying and preparing required
  parts, tools, and support equipment for uptime and diagnosis of downtime failure.
• Identifies technical issues and takes preventive actions.
• Identifies opportunities for work process improvements.
  Escalates unresolved issues to product specialists, DFSE, or supervisor.
• Independently provides training or introductions on product promotion to meet field customers'
  needs.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, and
  quality documents, via handwritten forms or business system input screens.
  Identifies additional sales and service opportunities with customers.
• Communicates effectively with the assigned team and with all support teams.
• Ensures adherence to adjustments on work location, job responsibilities, etc., according to the
  requirements of business development and industry regulatory requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
  Adheres to all relevant Health, Safety & Environmental and Quality training policies, procedures, and
  legislation and reports any issues/incidents to their supervisor.
• Coaches less experienced technicians, transferring knowledge and experience, and provides work
  direction.
• Provide training or introduction on product promotion, usage, and maintenance to field customers.
  Assists supervisor / service manager in organizing and coordinating headcount and overtime needs
  to meet delivery schedules.
• Assists management in creating and maintaining a team focused on continuous improvement.
  Leads, delivers, and contributes to Toolbox Talks.
  Completes training in line with job skill level and business requirements.
• Supports Service Manager to enhance the team's overall service capability by regularly consolidating
  and internally sharing complex technical issue cases.
• Service Documentation - Creates and verifies customer, equipment and technical information;
  captures specific data using required service tools; follows procedures and documents required
  information in the service management system in order to have an accurate record of the work
  done.
• Technical Escalation - Obtains product technical issue information and utilizes available resources
  including data management tools; elevates issues to a higher level of expertise, balancing
  timeliness of customer response with investigation efforts; captures all troubleshooting steps in the
  appropriate database in order to ensure seamless transitions and accurate response to ticket
  resolution in a timely manner.
• Diagnostics Application - Translates customer complaints to develop troubleshooting plan;
  troubleshoots issue following guided work flows, procedures, specialized equipment such as
  mechanical and electronic service tools, and diagnoses computer software to isolate failed
  components to enable a successful repair; validates repair by duplicating complaint to ensure it has
  been resolved; documents results of troubleshooting in business systems to communicate what has
  been done for payment and historical tracking.
• Electrical Knowledge - Demonstrates knowledge of Cummins and industry standards on working
  with low and/or high voltage by complying with all safe work procedures including Personal
  Protective Equipment to create a safe work environment; applies basic electrical theories and
  electronics components knowledge using appropriate tools and procedures to diagnose and repair
  products safely and efficiently.
• Communicates effectively - Developing and delivering multi-mode communications that convey a
  clear understanding of the unique needs of different audiences.
  Customer focus - Building strong customer relationships and delivering customer-centric solutions.
  Develops talent - Developing people to meet both their career goals and the organization’s goals.
• Self-development - Actively seeking new ways to grow and be challenged using both formal and
  informal development channels.
  Electronic Service Tool Application - Identifies the suite of available hardware and software tools
  required for a service event; utilizes the appropriate electronic tool set to maintain the product or
  diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to
  determine next steps for service resolution.
• Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following
  guidelines, using required tools within standard repair time to ensure a quality repair; disassembles
  and assembles engines or power generators following guidelines, using required tools to ensure a
  clean and organized environment; inspects and replaces parts and components following re-use
  guidelines to minimize customers cost of ownership; performs progressive damage check following
  guidelines to restore to pre-failure condition.
  Power Generation Systems Knowledge - Demonstrates knowledge of Cummins and industry
  standards by complying with all safe work procedures including Personal Protective Equipment to
  create a safe work environment; interprets and analyzes Power Generation system operation and
  integration (switch gear, power system controls, uninterruptable power supply, etc.) by applying
  tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements
  to efficiently and correctly diagnose and repair.
• Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by
  identifying, reporting and participating in actions to improve health and safety in order to build an
  interdependent culture and contribute to an injury-free workplace.
• Engine Systems Interactions - Interprets and analyzes the interactions of internal and external
  electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline,
  aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original
  Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
  Manages complexity - Making sense of complex, high quantity, and sometimes contradictory
  information to effectively solve problems.
• Values differences - Recognizing the value that different perspectives and cultures bring to an
  organization.