Job Description

Job Title: Commercial Service Technician Lead
Location: Mississauga, Ontario

We are innovative, customer-centric, professional, and our goal is to provide exceptional service for our customers. This role is pivotal as the primary support for commercial/industrial customers, responsible for service and installation of Doors and Docks in todays every-changing market.

We have a solid backlog of work and are looking for the right team members to join our crew! Areas of work are installing, troubleshooting and repairing commercial/industrial doors, door opening systems, and dock leveling systems. This position has working conditions that expose you to various weather conditions and require you to work in a dirty, dusty, oily environment.

Responsibilities:

• Service and install various products, including but not limited to: loading dock equipment, vehicle restraints, sectional doors, and rolling doors.

• Repair and troubleshoot defective equipment.

• Maintaining proper truck stock, inventory, and company vehicle.
• Responible for accurate timekeeping; detailing job numbers, travel time, labeling equipment, and completing job assignments timely.
• Identifying opportunities for upselling and cross selling additional services and products.
• Interact with customers, end-users, and general contractors courteously and professionally.
• Apply critical thinking and problem-solving skills to address diverse door and site requirements.

• Performing routine preventative maintenance.
• Adhere to all safety policies and procedures.
• Promote the company’s operational visions, values, and goals.
• Participate in training or other team activities to support ongoing continuous improvement.
• Perform other duties as assigned by the Manager or his/her designate.

Qualifications:

• At least 4- 10 years experience in including loading dock equipment, sectional doors, and rolling doors.
• Electrical experience is a plus.
• On call rotation and overtime requirements
• Valid driver’s license with a clean driving record – Class 5
• Demonstrated mechanical aptitude and troubleshooting skills.
• Ability to handle a physical workload.
• Proficient with power tools.
• Independent work capability.
• Service-oriented individual with effective written/verbal communication skills.
• Comfortable working at heights.
• Adaptability to a changing work environment.
• Effective interpersonal skills.
• High school diploma or equivalent.
• Must pass background check
• Basic math skills.

Working Conditions:

• Must be able to work in any weather conditions (indoors/outdoors)

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.