Job Description

Service Technician (Remote with Local Travel)

Greater Phoenix, AZ Market

Company Vehicle Provided | Monday–Friday 7am-4pm

The Service Technician is responsible for delivering high‑quality service visits to customers by inspecting, repairing, and adjusting Pella windows and doors in the field. This role independently diagnoses product issues, performs the appropriate repairs, and communicates clearly with both customers and internal service teams.

This is a remote position with local travel using a company‑provided service vehicle. It’s an excellent opportunity for a craftsperson, carpenter, handyman, or trades professional seeking a stable, long‑term career with consistent weekday hours. Individuals with trade skills are encouraged to apply.

Pay & Compensation

• Competitive hourly wage, based on experience, skills, geography, and internal equity

• Eligible for additional supplemental earnings, including overtime

• Actual compensation may vary based on individual qualifications and market alignment

Benefits – Pella Family of Brands

We offer a comprehensive benefits package that supports your health, financial future, and work‑life balance:

• Medical, dental, and vision plans, life insurance, short‑ and long‑term disability

• Paid vacation and 9 paid holidays

• 401(k) with company match

• Tuition assistance

• Employee discount programs

Key Responsibilities

Responsibilities include, but are not limited to:

• Perform assigned service tasks on Pella products at customer job sites

• Diagnose and resolve complex service issues in the field

• Replace glass in windows and doors

• Install and service sashes, screens, blinds, shades, muntins, and related components

• Educate customers on product operation, care, and maintenance

• Accurately complete all service documentation following customer visits

• Perform follow‑up service work and communication to resolve service tickets

• Conduct job‑site walk‑throughs and document items requiring attention before project completion

• Collect customer payments when required

• Identify, order, and coordinate parts for follow‑up visits with internal CSR teams

• Maintain appropriate inventory of tools, parts, and equipment on a weekly basis

• Serve as a Customer Experience Champion, striving for 100% customer satisfaction

• Assist with training of new Service Technicians, CSRs, or team members as requested

• Maintain assigned service vehicle and coordinate maintenance needs with leadership

• Seek continuous improvement opportunities within service processes

• Follow all safety procedures, maintain clean work areas, and properly use required PPE

• Perform additional duties as assigned by management

Skills & Knowledge

• Strong commitment to delivering an exceptional customer experience

• Efficient, timely, and accurate work execution

• Comfortable working independently in a fast‑paced environment

• Strong problem‑solving and decision‑making skills

• Detail‑oriented with reliable follow‑through

• Willingness to learn and leverage internal expertise

• Proficient in Microsoft Office and capable of learning internal service systems

Qualifications

To perform this role successfully, individuals must be able to meet the essential job requirements. Reasonable accommodations may be made where applicable.

Education & Experience

• High School Diploma or GED required

• 0–2 years of field service, construction, or general business experience preferred

• AA or technical degree preferred

• Knowledge of construction terminology and window/door components preferred

• Required experience using power tools (e.g., table saw, miter saw, circular saw, drill, pneumatic nail gun)

Computer Skills

• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint

• Ability to learn Pella proprietary systems (OSC/OFS, PQM, OMS, etc.)

Communication & Professional Skills

• Strong verbal and written communication skills

• Professional phone and email etiquette

• Ability to read, interpret, and explain technical documents and warranty information

• Self‑motivated, organized, dependable, and team‑oriented

• Demonstrates professionalism, integrity, and a neat appearance

• Able to manage priorities, meet deadlines, and resolve issues effectively

Mathematical Skills

• Ability to perform basic arithmetic using money, measurements, and time

• Ability to calculate proportions, percentages, dimensions, and service‑related metrics

Physical Demands

• Frequent standing, walking, reaching, and tool usage

• Occasional sitting, stooping, or crouching

• Ability to lift and/or move up to 100 pounds

• Must meet vision requirements including close, distance, depth, and color perception

• Work hours may vary based on business needs

Work Environment

• Customer homes, job sites, warehouse facilities, and service vehicle

• Noise levels range from moderate to loud

• Temperature varies with seasonal conditions

Additional Requirements

• Valid driver’s license

• Compliance with the Company Fleet Safety Policy

About Pella Corporation

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.

At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.

With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?