Job Description

Job Location: Nashville TN - Nashville, TN 37211Duties and Responsibilities
- Respond to routine and non routine service calls, including scheduled maintenance, emergency, and after hours calls in a timely manner.
- Diagnose, troubleshoot, repair, and replace defective components in electronic security systems.
- Perform system diagnostics and isolate issues in hardware, software, and network connected devices.
- Service and support systems including Milestone, LenelS2, DMP, Axis, Hanwha, and Bosch platforms.
- Perform preventative maintenance on installed systems to ensure reliability and compliance with customer service agreements.
- Conduct system testing, commissioning support, and quality checks on new and existing installations.
- Install small projects, system additions, and upgrades as required.
- Analyze repair requirements and present clear solutions to customers.
- Complete service documentation, work orders, and reports accurately and on time.
- Coordinate with project managers, installation teams, and other technical specialists to support customer sites.
- Support customer service programs and assist in cross training efforts to expand team capability.
- Exercise sound technical judgment in selecting methods and troubleshooting approaches to resolve issues efficiently.

Qualifications and Skills
- Minimum three years of experience installing and servicing IP video surveillance systems including Milestone, Axis, Hanwha, and Bosch.
- Minimum three years of experience installing and servicing intrusion detection systems such as DMP and Bosch.
- Minimum three years of experience installing and servicing access control systems including Lenel and S2.
- Strong understanding of low voltage wiring, system integration, and electronic security best practices.
- Solid knowledge of networking fundamentals including IP addressing, switches, PoE, and basic troubleshooting.
- Proven ability to lead or support security installation teams in the field.
- Strong analytical and problem solving skills.
- Effective written and verbal communication skills.
- Ability to work independently while maintaining high standards of workmanship and customer service.
Physical Requirements
- Ability to safely use hand and power tools required for low voltage installations.
- Ability to stand, kneel, bend, and climb ladders for extended periods.
- Ability to install system hardware, cabling, and related equipment in commercial environments.
- Ability to lift and carry up to 35 pounds.