Job Description
Introduction
We in Shimano Spain is looking for a Service Technician to coordinate service, education and technical support to Shimano customers whilst reporting on product performance and feeding back to the Development Teams for future.
The Challenge
- Review, register, evaluate and follow up with customer on service and warranty claims according to guidelines.
- Where possible to repair goods sent in by customers and pass on recommendations for improvements where faults have occurred.
- Creates and/or delivers training material content in the classroom, online or externally.
- Answers questions from and give technical support and advice to Shimano customers and fellow colleagues.
- Ensures the correct organization, administration and reporting is followed for technical documentation, warranty claims, recurring questions and systems.
- Gather market insights from customer feedback, complaints, questions and when giving technical support at events.
What are we looking for?
- Acting and thinking on a secondary vocational education level. Preferably you follow a technical and/or commercial education, or you have finished one.
- Experience with automated order processing.
- Experience in a technical-service oriented job is considered a plus.
- Affinity with and knowledge of the bicycle industry and the Shimano product range, as well as technical knowledge, are required.
- Knowledge of or experience with quality systems is considered a plus.
- You ensure clear communication towards customers: You keep them updated on work and order progress. You repeat and summarize customers’ demands to check whether they have been understood correctly and discuss mutual expectations.
- Together with your colleagues you work towards a collective goal. You share your knowledge with them, and you react when you notice that colleagues need help.
- In case of questions and problems you can map out the situation, to collect the necessary information and take the right steps.
- You switch quickly and efficiently between various tasks and you are willing to do extra work when required by the situation.
- You work accurately, with an eye for detail and you work according to agreed procedures.
- You can present technical information to others in a clear and concrete way.
- Knowledge of the English language.
- Knowledge of Word and Excel.
What do we have to offer?
Shimano and its subsidiaries offer a pleasant, informal working environment with colleagues who work well together, and are proud to work for Shimano. Next to good working conditions, Shimano offers you the opportunity to work in a responsible and challenging position within a dynamic, international and ambitious environment. Together we want to win therefore we have a strong focus on team achievement.
How to get in touch!
If you have any questions regarding this vacancy please get in touch with:
akama@sic.shimano.co.jp
