Job Description

Join Our Team! – Door Service Technician

We are seeking a skilled and motivated Door Service Technician to join our team. The ideal candidate will be responsible for troubleshooting door service calls, performing repairs, and completing scheduled maintenance based on customer needs.

The successful technician will represent our company in a professional manner, promote our products and services, and ensure exceptional customer satisfaction during every service visit.

Responsibilities

• Assist and perform maintenance efficiently and effectively on door equipment including automatic doors, entrance doors, handles and closers.
• 
  Diagnose malfunctioning equipment by applying knowledge of system and unit operations to determine the cause and scope of the failure.

• Work with dispatch team and other departments

• Understand the safe use of equipment and tools in compliance with OSHA standards.

• Completes work orders on computer-based documents according to established procedures

• Project a positive image when interacting customers, employees and management in a cooperative, supportive and courteous manner.

• Communicate and work with the parts and sales departments to ensure the customer’s needs are being met; immediately report any potential customer issues that need to be addressed and communicate positively and courteously with our customers.

• Travel throughout coverage area during workday.

• Drive safely and efficiently from point to point in service area.

• Proactively support our safety program and initiatives, comply with all safety policies and procedures and ensure utilization of safe work practices on site, in the warehouse and in the office.

• · Performs work in a variety of customer environments including exposure to elements and in-climate weather.
• All other duties assigned

QUALIFICATIONS

• High school diploma or GED required
• Mechanical and electrical skills required; troubleshooting experience
• Ability to read and interpret safety rules, manuals, and procedures; write basic reports; and communicate clearly with customers and team members
• Able to perform basic math and read a tape measure
• Strong problem‑solving skills with the ability to follow written, verbal, diagram, or schedule-based instructions
• Valid driver’s license & Clean driving record required; must obtain AAADM certification (ANSI 156.10 & 156.19) within six months of hire

PHYSICAL DEMANDS

• Frequently lift and move up to 100 lbs (team lift required for loads 50 lbs and over)
• Stand, walk, reach, bend, kneel, crouch, climb, and balance regularly
• Work at heights using ladders to service doors and operators
• Use hands for handling tools, equipment, and small components
• Maintain close, distant, peripheral, and depth vision

WORK ENVIRONMENT

• Indoor and outdoor environments
• Moving mechanical parts
• Electrical components
• Extreme heat and cold
• Wet or humid conditions
• Vibration and airborne particles
• Job sites may include hospitals, pharmaceutical facilities, office buildings, and retail locations

Why You'll Enjoy Working with Us

We offer a strong employment package designed to support both your career and your life outside of work:

• Competitive compensation based on experience, skills, and certifications.
• Experienced automatic door technicians may be eligible for a sign-on bonus.
• Generous paid time off to help maintain a healthy work–life balance.
• Company-paid holidays throughout the year.
• A company vehicle is provided for travel during the workday.
• Comprehensive medical, dental, and vision benefits to support you and your family.
• A 401(k) retirement savings plan to help plan for your future.
• Tuition reimbursement to support continued education and skill development.
• Employer-provided life insurance for added peace of mind.
• Coverage of AAADM certification costs and access to ongoing professional development.
• A strong safety culture supported by training, proper tools, and continuous oversight.
• The opportunity to do meaningful work by helping create safe, secure, and accessible entrances for the communities we serve.

We are an Equal Opportunity Employer and do not discriminate against applicants or employees based on any protected characteristic under federal, state, or local laws. Reasonable accommodations are available upon request.

https://www.overheaddoor.com

The Overhead Door™ Brand is one of the most recognized and respected brands in the garage door industry. For 100 years, the Overhead Door™ Brand has stood for product quality and expertise, as well as professional service. From commercial and industrial upward-lifting doors and access systems to residential garage doors and openers, we combine quality, dependable products with reliable service to consistently give home and business owners confidence and peace of mind. Because we care about safety, we require that all of our garage doors and commercial doors be installed by professionally trained technicians. We offer specialized training on the installation of our doors through ongoing classes offered through ARCAT. When you are looking to have a garage door or commercial door installed, be sure to look for the Red Ribbon logo from the garage door company you call. If the company does not display the Red Ribbon logo on their advertising, building, trucks or uniforms, you are not dealing with an authorized distributor of Overhead Door™ products.