Job Description

Build Your Career Where You Matter
Join The Cook & Boardman Group, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.
At The Cook & Boardman Group, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.

Why Work With Us?
We’re committed to your success, personally and professionally. You’ll have access to:
• Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Work-Life Balance: Generous paid time off for rest, family, and self-care.
• Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to C&B University, our in-house development program.
• Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.

The Audiovisual (AV) Service Technician is responsible for troubleshooting, maintaining, and repairing commercial AV systems in corporate, healthcare, higher education, and government environments. This role requires strong technical knowledge of AV hardware, control systems, signal flow, and networking fundamentals. The ideal candidate will have a minimum of five (5) years of hands-on AV service experience, strong problem-solving skills, and the ability to independently diagnose and resolve complex system issues in the field.
Essential Functions
• Diagnose, troubleshoot, and repair audiovisual system issues including audio, video, control, and network-related problems.
• Perform service calls for installed AV systems including conference rooms, boardrooms, training rooms, auditoriums, and video conferencing environments.
• Configure, troubleshoot, and maintain AV control systems such as Crestron, Extron, Q-SYS, Biamp, and similar platforms.
• Identify root causes of system failures and implement corrective actions efficiently.
• Perform firmware updates, device configuration, and system calibration as required.
• Read and interpret system drawings, signal flow diagrams, and schematics.
• Document service activities, findings, and resolutions in service ticketing systems.
• Provide preventive maintenance services and system performance checks.
• Coordinate with clients, project managers, and engineering teams to resolve technical issues.
• Provide technical support to end-users and offer system operational guidance when required.
• Maintain service tools, test equipment, and spare parts inventory.
• Adhere to company safety policies and industry best practices.
• Participate in on-call rotation as required.
Minimum Qualifications
• Minimum 5 years of hands-on AV service or integration experience.
• Strong troubleshooting skills with commercial AV systems.
• Experience with AV control systems such as:
• Crestron
• Extron
• Q-SYS
• Biamp Tesira
• Knowledge of audio DSP troubleshooting and tuning.
• Understanding of video conferencing systems (Cisco, Poly, Microsoft Teams Rooms, Zoom Rooms).
• Strong understanding of signal flow, system architecture, and AV networking fundamentals.
• Ability to read and interpret AV system drawings and schematics.
• Familiarity with structured cabling standards and termination methods.
• Valid driver’s license and ability to travel to client sites.
Knowledge, Skills and Abilities
• Advanced troubleshooting of AV signal paths
• Audio DSP configuration and diagnostics
• Video switching and routing systems
• Control system diagnostics
• Firmware management
• AV network troubleshooting
• Cable testing and verification
• Documentation and reporting
• Strong problem-solving and analytical thinking
• Professional communication with clients
• Ability to work independently and manage time effectively
• Attention to detail
• Customer-focused mindset
• Ability to remain calm under pressure
• Strong organizational skills
Physical Demands
Spends more than 2/3 of time standing, kneeling/crouching/stooping, using hands and reaching. Spends approximately 1/3 of time walking and talking/hearing. Frequent lifting required of items 25-50 pounds.
Work Environment
May require driving to project sites. May be exposed to variable weather conditions. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Worker is subject to frequent heavy lifting.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands
This position requires physical activity consistent with a construction or installation environment. The employee will spend more than two-thirds of their time standing, kneeling, crouching, stooping, using hands to handle or feel, and reaching with hands and arms. Approximately one-third of the time may be spent walking and engaging in verbal communication or listening. Frequent lifting and moving of materials weighing between 25 and 50 pounds is required.

Work Environment
This role may involve travel to project sites and exposure to a variety of environmental conditions. These may include outdoor weather, proximity to forklifts or other heavy machinery, and the use of hand tools or hardware. Employees may be subject to frequent heavy lifting and other physical demands typical of a construction or warehouse environment.

Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer
The Cook & Boardman Group is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.