Job Description

The Position

Currently we have an opening within our Service Team for a Service Technician who is customer focused and self-motivated to work with our team in Brisbane.

Reporting into the Senior Service Technician your responsibilities would include:

• Carrying out quality field service repairs at the customer’s premises
• In conjunction with Call Planner optimise allocated workload to accommodate over-runs and minimise unproductive time
• Handle and resolve customer complaints in the field within company guidelines relevant to the position
• Ensure the accurate and timely completion of necessary tasks – triaging jobs, ordering & receipting parts, closing jobs appropriately, rescheduling tasks etc
• Ensure van stock is controlled in line with requirements

You will bring to the role:

• Cert III Appliance servicing with restricted electrical (disconnect/reconnect) endorsement or higher electrical qualification along with a current practicing licence.
• Gas Licence advantageous
• Current white goods and appliances experience will be an advantage
• A sound technical knowledge of domestic appliances incorporating the ability to diagnose and rectify faults through effective problem-solving skills
• Skilled in the proper use of tools, equipment and gauges to ensure optimal use.
• Excellent communication skills, both written and verbal
• A genuine enjoyment of meeting and interacting with new customers
• A clean current driver’s license.
• Ability to drive to varying locations within Brisbane
• Work with set organisational targets (KPIs)·

What we offer:

• Generous staff discounts on our beautiful & premium products
• Access to Miele’s free annual health checks
• Participation in our great Employee Reward and Recognition Program Miele Moments
• Access to EAP Support Services
• Training, coaching and development from an experienced service team
• Career development opportunities from a company who supports growing from within
• Opportunity to join a fantastic workplace culture and team