Job Location Tampa, FL 33605
Providing a high level of customer service is of the utmost importance at HavenSmart and is an integral part of overall client offerings. As such, our service team is a vital part of the company. This role is responsible for assisting clients on site with their technical issues and providing solutions to problems in a timely manner. The ability to communicate with clients about complex technical problems in an easy-to-understand manner is a key function on this roll.
Review client's current equipment configuration and recommend upgrades/enhancements, where warranted.
Diagnose complex technical issues, use component isolation to address client issues in a timely manner
- Handle onsite customer technical support issues and provide solutions
- Document all information on what work was done onsite in our system
- Ensure all parts and cables used onsite are properly added to the work order for billing along with labor
- Improve existing client systems by evaluating objectives and specifications, reviewing proposed changes and making recommendations for upgrades. Work with service manager to provide proposals to clients
- Maintain client confidence by keeping their information confidential
- Determine the most efficient and effective ways to answer a client's questions
- Escalate queries and concerns as appropriate
- When a defective product is found during a service appointment, the RMA is started with the manufacturer, documented within the system, and communicated with the Service Manager.
2+ years of network support
2+ years of AV experience
1-3 years of experience in a customer-facing position
1 year of security & alarm system experience
Outstanding Control4 knowledge
Excellent problem-solving and analytical skills
Multitasking and organizational skills
Be able to lift 50 pounds frequently and 75+ pounds occasionally
Be comfortable working from ladder or high places
Attentiveness and patience
Time-management skills
Valid driver’s license
Knows Home Automation, home networking and audio/video distribution
Has a strong work ethic and a willingness to learn.
Enjoys technology and its impact on our lives,
Has a strong attention to detail,
Is consistent and reliable,
Likes to communicate clearly and confidently
HavenSmart is a leading-edge home automation company specializing in intelligent home solutions to enhance your lifestyle.
“Smart” is in our name, and smart home technology is a critical part of what we do, but our story is a human one. It’s a story about you and what a reimagined home environment looks like to you . . . What’s unique about you? What makes you the happiest? That’s our focus.
Our smart home solutions process starts by listening to you. We want to hear from you to understand what you want in your life, what’s most important to you, what’s right for you now and in the future, before we get into discussing specific technology or home automation products.
With multiple locations in Florida and North Carolina and a commitment to quality design, implementation, and ongoing service, we are uniquely qualified to help you. Let us create the connected home that’s right for you.
HavenSmart . . . How homes dream.
