Job Description

We are looking for a hands-on Service Team Leader to support and guide a team of pest technicians across Palmerston North This role is ideal for someone who has stepped into leadership in the past few years and is ready to grow their people management and operational skills in a supportive environment.

This is a role focused on execution, people support, and service quality, where you’ll be close to the action, best suited to someone who is early to mid-stage in their leadership career and enjoys being actively involved in day-to-day operations.

If you enjoy leading from the front, building team capability, and being part of a fast-moving service operation, this could be a great next step.

What You’ll Be Doing

• Leading a team of ~10 field technicians, providing day-to-day guidance and support
• Coaching and developing team members to improve performance and confidence
• Monitoring service quality and stepping in to resolve issues when needed
• Working closely with customers to ensure consistent, reliable service delivery
• Supporting scheduling, resource planning, and operational coordination
• Ensuring health & safety standards are followed across all sites
• Assisting with reporting and contributing to ongoing service improvements

What We’re Looking For

• Around 2-4 years’ experience in a team leader or supervisor role (service or operations environment preferred)
• Someone who enjoys being hands-on and close to the team, rather than purely strategic
• Strong communication skills and a practical, solutions-focused mindset
• Confidence in handling day-to-day people matters and customer interactions
• Good organisation and time management skills in a fast-paced environment
• A genuine interest in developing people and building team culture
• Full Class 1 NZ driver’s licence with a clean record

Why Join Us?

• Solid, stable role with a manageable team size
• Opportunity to grow your leadership capability with support
• Varied, fast-paced work where no two days are the same
• Be part of a team that values practical leadership and teamwork

Applicants must have the right to live and work permanently or long-term in New Zealand. Successful candidates must complete a pre-employment assessment, including medical, reference, and criminal background checks, meeting Rentokil Initial's satisfactory criteria.

About us:

Rentokil Initial operates in New Zealand under the brands Rentokil, Initial and Ambius. As an international business services company, we employ over 68,000 employees in over 80 countries, bursting with passion and pride to make a positive difference for our customers and communities.

We hold strong to our values of Service, Relationships and Teamwork. What truly sets us apart is our people. We are a friendly and supportive team, driven by a passion to help protect people, enhance lives and preserve our planet, every day.