Job Description

Service Team Lead

Are you a hands-on leader with a knack for orchestrating service excellence? In this role, you'll play a pivotal part in maintaining and growing our Service Department, all while delivering exceptional customer service that sets the industry standard.

Responsibilities:

• Perform Service Technician duties, including complex diagnostics and repairs on agricultural and turf equipment, both in the shop and in the field.
• Collaborate with the Service Manager to schedule, assign, and prioritize work within the service department.
• Assist the Service Manager in booking customer repairs and maintain a balanced work schedule that includes customer, internal, and warranty repairs.
• Field customer inquiries on technical matters related to all products, supporting the Service Manager's primary duty.
• Ensure repair work in the Service Department meets or exceeds industry standards for quality and control.
• Share duties with the Service Writer when stepping in for the Service Manager and/or Shop Foreman in their absence.

Requirements:

• Possess a Journeyperson certification and boast 5+ years of experience in performing complex service repairs and maintenance.
• Exhibit strong communication skills that shine in your daily work and interactions.
• Embrace a strong work ethic, a willingness to learn, and the dedication to working hard.
• Display working knowledge of computer functions and applications.

If you're ready to lead by example, drive service excellence, and grow our Service Department, we invite you to apply. Join us and be the guiding force that sets new standards in customer service and technical excellence.