Service Support Specialist / Dispatcher
Needham Heights, MA | Full-Time | Monday–Friday, 8:00 AM – 4:30 PM This is an in-person position
$24.00–$31.00/hour (based on experience) Love solving problems and keeping things moving? We’re hiring a Customer Service Specialist/Dispatcher with energy, organization, and a “get it done” attitude. You’ll be the voice our customers hear and the behind-the-scenes hero managing service calls, schedules, and updates, keeping everything running smoothly. We’ll appreciate you for it! What You’ll Be Doing (A Day in the Life)
You’ll never have the same day twice, but here’s what your day will usually include:
• Answer service calls with enthusiasm and professionalism
• Create accurate service requests and manage details
• Assist customers and resolve issues quickly
• Dispatch and communicate with technicians via dispatching software
• Manage schedules and updates to keep things running smoothly
• Act quickly on urgent tasks and troubleshoot as needed
• Provide clear quotes and prepare invoices with correct pricing
• Pitch in wherever needed to keep operations flowing You’ll Crush This Role If You’re…
• Detail-oriented and highly organized
• Comfortable with Microsoft Office (Word, Outlook, Excel)
• Skilled at multitasking and staying calm under pressure
• Able to work independently and thrive in a team
• Self-motivated, quick to learn, and adaptable in a fast-paced setting
• Experienced in customer service (dispatching, billing, or ERP systems is a plus) The Physical Stuff (Nothing Wild)
• Mostly office-based work
• Occasional light lifting of supplies or boxes
• A mix of sitting, standing, and walking throughout the day
• Using computers, phones, and standard office equipment What’s in It for You
• Medical, dental, vision, life, and disability insurance
• 401(k) program
• Paid time off (PTO) and sick leave
• Town Shares program—share in the company’s long-term success Ready to unlock your potential as a Service Support Specialist/Dispatcher? Join our team, where your dedication and skills make all the difference. Apply now and be part of something exceptional!Ready to Join the Fun?If you’re the kind of person who loves helping customers, keeping things organized, and being part of a team that enjoys working together, apply today.We can’t wait to meet you. Ace Service Co. is an equal-opportunity employer. Ace Service Co. is a division of Unlimited Service Group, "All Unique, All United."
Since 1947, Ace Service Company has been an integrity driven company recognized for service excellence in commercial cooking, refrigeration, HVAC, ware-washing, and ice machine repair and maintenance. We provide service for Massachusetts, Rhode Island, and Southern New Hampshire. Ace Service Company covers, with 100% self- performing technicians strategically placed to serve Massachusetts, Rhode Island, and Southern New Hampshire quickly and inexpensively. Our technicians are factory trained and CFESA certified, so you can be sure you will receive of high-quality workmanship on your equipment repairs. Ace Service Company offers 24-hour service - 7 days a week, 365 days a year with a live answering service so you are never without someone to help in an emergency. Our trucks are stocked with the most commonly used parts for most equipment repairs to get you back up and running quickly.
