AI Success™

Job Description

Service Support Specialist
📍 Des Moines, IA | 🕒 Mon–Fri, 7:30 AM – 4:00 PM💲 $22/HR OR MORE DEPENDING ON EXPERIENCEWhy join Goodwin Tucker Group?
✔ Stable, full-time weekday schedule (no weekends)
✔ Supportive, team-oriented environment
✔ Opportunity to grow your skills across service, parts, and operationsKeep our service team running smoothly.
We’re looking for a detail-oriented, customer-focused Service Support Specialist to coordinate service calls, support customers, and assist with parts and inventory.

🔧 What You’ll Do

Dispatch technicians and coordinate schedules
Communicate with customers and handle follow-ups
Enter service orders, update records, and invoice jobs
Order/track parts and assist with inventory
Support counter customers and parts requests

✅ What We’re Looking For

Strong customer service and communication skills
Organized, detail-oriented, and able to multitask
Self-motivated with strong follow-through
High school diploma (or equivalent) + 2 years related experience

Requirements:
Successful completion of background check and drug screen required
Must be 18 years of age or older👉 Apply today if you’re dependable, organized, and ready to be a key part of a fast-paced team.

About Goodwin Tucker Group

When it comes to Commercial Kitchen, Refrigeration and HVAC remember Goodwin Tucker for all your installation, service, repair and parts needs!

Goodwin Tucker prides itself on using the latest technologies and is the experts in working efficiently to save the customer money. They know you need your equipment to be working properly for your business to be able to make money. They want to make sure you remain a satisfied customer for life.

Industry

Facilities & Workplace

Company Size

51-200 employees

Headquarters

Des Moines, Iowa

Year Founded

1932

Website

goodwintucker.com

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