This role has become available as a result of an internal career development opportunity within our team.
The Mental Health and Wellbeing Local is a welcoming, inclusive and community-based service supporting people to connect with the care they need, in a way that works for them.
As our Service Support Officer, you'll play a key role in creating a safe and supportive environment for everyone who visits – whether it’s participants, carers, families or service partners.
You’ll be the friendly face as community members visit the service and the calm voice on the phone, helping people feel respected and at ease from the moment they reach out. You'll also support the day-to-day running of the service; keeping things organised and well-coordinated so that, together, the team are better equipped to focus on delivering person-centred care.
You’re someone who leads with empathy, warmth and respect. Whether you’re welcoming someone in person or helping over the phone, you know how to create a calm and respectful space – especially for people who may be reaching out during a vulnerable time.
You’re organised, flexible, and confident managing a range of tasks while keeping people at the centre of your work. You work well both independently and as part of a team, and you’re the kind of person who notices the small things that help others feel supported.
Wellways, Albury Wodonga Health and ACSO are working together to provide mental health and wellbeing supports in Benalla & Wangaratta to ensure everyone can access treatment and care closer to home.
The Benalla, Mansfield & Wangaratta (BWM) Mental Health and Wellbeing Local will provide welcoming and inclusive support for people aged 26 years and over who are experiencing mental health challenges, including people with co-occurring alcohol and drug addiction treatment and care needs.
More than ever before, we are working with the local community and people who have a personal experience of mental health issues and recovery to build these services so they are the best they can be. Our services are co-designed by consumers, carers and the local community.
For a confidential discussion about the role, we encourage you to contact Sonya Fraser, Building Community Capacity Team Lead on 0419 024 964.
Perfect role for someone who is always willing to go the extra mile and loves a high level of variety and autonomy in their job.
30/06/2027
We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.
This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.
Please select "Apply" below to complete your application.
20/09/2026
Wellways Australia is a leading national mental health and disability support organisation with services in Queensland, ACT, NSW, Victoria and Tasmania.
We work with a diverse range of people, their families and carers to identify needs and goals to build good lives in the community This includes creating a home, getting a job and building meaningful relationships.
We also deliver services to people with multiple, complex needs and often do this in partnership with clinical services, health support agencies and government.
Our services are informed by current evidence on mental health, rehabilitation and community inclusion, together with an understanding of people’s lived experience – what works for them.
We are a registered NDIS service provider. Our knowledgeable staff have the right community connections. We offer: support co-ordination, group based activities, assistance to access community, skills development, assistance with household tasks and personal care, housing and tenancy, help with budgeting and travel training.
Many of our staff draw from their own experience of mental health issues to provide peer support in services, education courses, advocacy workshops and our advice and referral Helpline.
Our commitment to advocacy is central. We consult with consumers, carers, government and local business to ensure people have better opportunities to get well, stay well and fully participate in the community without stigma.
For information visit wellways.org or contact us on 1300 111 400.
Advice and referral information is also available. Call our Helpline on 1300 111 500.
