We're looking for passionate and adaptable Service Support Engineer to join our team. Ideal candidates should have a strong experience in network operations.
Role and Responsibilities
- 24x7 NOC monitoring of all DA services except for China
- Failure detection and alarm propagation for DA servers
- 24x7 NOC monitoring for service failure detection and propagation
- Enhance monitoring system for NOC operation
- Practical test with real device and system every two hours
-NOC monitoring reports (weekly / semi-annual / annual)
Skills and Qualifications
- Familiar or have experience in using monitoring and logging tools (Grafana, Logsearch, Kibana, AWS Cloudwatch, etc)
- Familiar or have experience in ticketing or issue tracking system (JIRA)
- Have knowledge in service performance metrics (cpu load, memory, storage, network, etc)
- Have experience in conducting functional testing.
- Good in English both writing and verbal.
- Willing to work in shift.
- This position will be hired under a third-party contract (12 months).
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Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, medical devices, semiconductors and LED solutions. Samsung is also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives.
Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top 10 global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our website at www.samsung.com and our official newsroom at news.samsung.com
