Job Description
Service Support Coordinator
Department: Service
Employment Type: Full Time
Location: BR01- CHARLOTTE, NC
Reporting To: Carl Hastings
Also Known As:
Service Coordinator | Service Dispatcher | Service Administrator | Service Writer | Customer Support Coordinator | Fleet Coordinator | Operations Coordinator
📌 Charlotte, NC
WMH Solutions is seeking a Service Support Coordinator to support our customers, technicians, and service department operations.
In this role, you'll serve as a critical link between customers, field technicians, parts personnel, and branch operations by coordinating service activity, managing work orders, supporting dispatch functions, and helping deliver an exceptional customer experience.
This opportunity is ideal for someone with experience in service coordination, dispatching, customer service, automotive service, heavy equipment, fleet operations, industrial equipment, construction equipment, or material handling.
If you enjoy solving problems, supporting people, staying organized, and helping a team succeed, we'd love to speak with you.
✔ Stable Monday-Friday schedule
✔ Opportunity to transition from the field into operations and leadership pathways
✔ Work closely with technicians, customers, and branch leadership
✔ Use your technical and service knowledge without spending every day in the field
✔ Career growth opportunities within a growing organization
✔ Join an industry-leading company with over 35 years of success
✔ Be part of a collaborative team where your contributions matter
What You'll Do
✔ Coordinate service calls and technician schedules
✔ Assist with technician dispatching and workload management
✔ Monitor work-in-progress (WIP) and service activity
✔ Ensure service work is completed efficiently and accurately
✔ Communicate scheduling updates to customers and technicians
✔ Serve as a primary point of contact for service-related inquiries
✔ Deliver outstanding customer service and follow-up
✔ Provide updates regarding repairs, maintenance, and service status
✔ Build strong relationships with customers and internal teams
✔ Open, manage, and close service work orders
✔ Maintain accurate service records and documentation
✔ Ensure labor, parts, and billing information is entered correctly
✔ Support warranty administration and service processing
✔ Ensure accurate service-writing procedures and documentation while supporting continuous process improvement initiatives
✔ Support rental and fleet administration activities
✔ Assist with shipping, receiving, and service documentation
✔ Generate service-related reports and operational metrics
✔ Maintain accurate customer and equipment records
✔ Work closely with technicians, service managers, parts personnel, and vendors
✔ Help improve service efficiency and customer satisfaction
✔ Support branch operations and departmental initiatives
We encourage applications from candidates with experience as:
• Service Coordinator
• Service Dispatcher
• Service Writer
• Service Administrator
• Automotive Service Advisor
• Fleet Coordinator
• Maintenance Coordinator
• Rental Coordinator
• Customer Service Representative
• Operations Coordinator
• Heavy Equipment Support Specialist
• Parts Coordinator
• Branch Administrator
• Service Manager
• Lead Technician looking to transition into a support role
Qualifications
✔ High School Diploma or GED
✔ 2+ years of experience in service coordination, dispatching, customer service, administration, operations support, or related fields
✔ Strong organizational and multitasking skills
✔ Excellent verbal and written communication skills
✔ Strong attention to detail and follow-through
✔ Ability to prioritize multiple tasks in a fast-paced environment
✔ Proficiency with Microsoft Office and computer systems
✔ Forklift industry experience
✔ Material handling experience
✔ Heavy equipment experience
✔ Construction equipment experience
✔ Automotive service experience
✔ Fleet management experience
✔ Service management software experience
For more than 35 years, WMH Solutions has helped businesses move products, improve operations, and maximize productivity.
Today, we're one of the Southeast's leading material handling providers with 11 locations across North Carolina, South Carolina, Tennessee, Virginia, Georgia, and Alabama.
As the exclusive Linde Material Handling partner across much of our footprint, we're helping customers leverage the latest advancements in equipment, automation, fleet management, and warehouse technology.
At WMH, we don't just fill positions—we develop careers.
We invest in training, mentorship, leadership development, and internal advancement because we believe our people are our greatest competitive advantage.
What We Offer
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term & Long-Term Disability Coverage
- Competitive Compensation
- 401(k) with Company Match
- Profit Sharing Opportunities
- Paid Time Off
- Paid Holidays
- Internal Promotion Opportunities
- Leadership Development Programs
- Technical Training
- Professional Development
- Mentorship & Career Growth
- Cell Phone Allowance
- Employee Recognition Programs
- Team-Oriented Culture
- Long-Term Career Stability
- Growing Organization with Advancement Opportunities
The people who thrive at WMH are organized, dependable, customer-focused, and committed to helping their team succeed.
- They enjoy solving problems.
- They communicate effectively.
- They take ownership.
- They embrace continuous improvement.
And they want to build a long-term career with a company that's growing and investing in its people.
At WMH, we're committed to developing people—not just filling positions.
If you're looking for an opportunity where your experience is valued, your contributions matter, and your career can continue growing, we'd love to hear from you.
