GEA Group

Service Support - Commercial Service

GEA Group  •  Jakarta, ID (Onsite)  •  2 hours ago
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Job Description

We are looking for a Service Support to ensure smooth planning and execution of service activities and administrative works between customers and field engineers. This role focuses on coordination, documentation, and customer communication to support efficient service delivery.

Responsibilities / Tasks

Key Responsibilities

  • Coordinate and schedule site visits, maintenance, and repair activities
  • Arrange travel and accommodation for service engineers
  • Track job progress and follow up on delays with internal teams
  • Maintain accurate service records, job logs, and reports
  • Update and monitor Field Service Management (FSM) systems
  • Act as the first point of contact for customer inquiries (non-technical)
  • Log service requests and provide status updates to customers
  • Track and report on service performance metrics (KPIs)
  • Support general administration, documentation, and compliance tasks

Technical Requirements

  • Proficiency in Microsoft Office (Excel, Word, Outlook)
  • Experience with data entry, reporting, and tracking tools
  • Familiarity with service coordination systems / FSM tools is a plus
  • Ability to manage multiple schedules and workflows simultaneously

Your Profile / Qualifications

Qualifications

  • Bachelor’s degree in any field/secretariat/hospitality
  • Hold a strong value of integrity, honesty, reliability and accountability
  • fresh graduates are welcome to apply or having 1-5 years of experience in administrative, coordination, or service support roles
  • Fresh graduates with strong organizational skills are encouraged to apply
  • Good working proficiency in English (written and verbal)

Nice to Have

  • Experience supporting field engineers or technical service teams
  • Exposure to industrial, engineering, or service-based environments
  • Basic understanding of service operations or maintenance workflows

Did we spark your interest?
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GEA Group

About GEA Group

GEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group specializes in machinery, plants, as well as process technology and components.

GEA provides resource-efficient solutions for sophisticated production processes in diverse end-user markets and offers a comprehensive service portfolio.

Industry
Manufacturing & Production
Company Size
10,000+ employees
Headquarters
Düsseldorf, DE
Year Founded
Unknown
Website
gea.com
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