Job Description

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

Reporting to the General Manager, Service and Installation, the Service Support Clerk plays a key role in delivering an exceptional customer experience by providing administrative and customer service support to the Service department. Depending on operational needs, the primary focus may be in Call Centre operations or Parts support, while collaborating across both areas and Install Administration to help ensure efficient service delivery and support for our customers.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards
• Employee discounts

What you’ll be doing:

• Provide administrative and customer service support by documenting customer inquiries, resolving issues where appropriate, and escalating complex matters as needed.
• Identify, source, order, receive, inspect, and manage parts inventory while maintaining accurate records and coordinating returns or reallocations.
• Support Call Centre operations by handling inbound and outbound customer communications and accurately documenting interactions.
• Assist with Install Administration by verifying work orders and customer information, coordinating with technicians and internal teams, and supporting scheduling activities.
• Maintain accurate inventory, work order, and purchasing records, ensuring documentation is organized and compliant with company standards.

What you need to be successful:

• Strong organizational skills with excellent attention to detail.
• Proficiency with computer systems for data entry, inventory management, and order processing.
• Excellent communication and customer service skills, with the ability to work effectively with customers, suppliers, and internal teams.
• Ability to manage multiple priorities and adapt in a fast-paced environment.
• Knowledge of inventory and parts management principles, with the ability to safely lift up to 50 lbs. and use ladders or stairs as required.

Availability:

This is a full-time position and will require you to be available:
Monday to Friday from 6:30am to 5:00pm

What to expect from us:

• Application review: Once you apply, our team will review your application and let you know whether you will be moving forward.
• One-way video interview: If selected, you’ll be invited to complete a short one-way video interview at your convenience.
• In-person interview: Successful candidates will be invited to a second interview with our team.
• Final decision: We’ll make a final decision and give you a call to let you know the outcome.

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.