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Epta is a multinational industrial group present in five continents, working to meet the needs of all segments of commercial refrigeration, interpreting the cultures of our consumers from the most diverse countries, and giving life to sustainable cold technologies that, with an eye to the future, create value for customers in every part of the world.
The Group offers the widest and most comprehensive range of solutions for commercial refrigeration, ensuring the supply, installation, and maintenance of systems, both directly and through an extensive network of distributors worldwide. EPTA Group also has a strong presence within the Food & Beverage market, working in partnership with major players in the sector.
Our Company in the Philippines, Epta Refrigeration Phils. Inc. is looking for Service Center Specialist.
JOB PURPOSE
The Service Center Specialist is responsible for providing customer service and technical support at the service center, ensuring the smooth operation of service processes. This role involves managing service requests, coordinating repairs, troubleshooting issues, and ensuring customer satisfaction by delivering timely and high-quality service.
JOB RESPONSIBILITES
JOB QUALIFICATIONS
2-4 years of experience in customer service, technical support, or service center operations; Background in technical troubleshooting, product servicing, or field operations.
Educational background
Bachelor’s degree in Business Administration, Engineering, Customer Service, or a related field.
BENEFITS
Epta, multinational Group specialised in commercial refrigeration, has made a name for itself in the world thanks to a solid industrial culture, great competitive strength and its international presence in Retail, Ho.Re.Ca and Food&Beverage sectors. The Group, headquartered in Milan, produces and offers a wide range of systems and technologies. It combines the value of experience with innovation thus promoting a sustainable progress. Thanks to the contribution of a team of qualified professionals, Epta works alongside the Client in every phase of the project: from devising attractive spaces and turn-key set ups, to the customisation of refrigeration solutions to after-sales assistance and advice.
The Group has a presence in 80 countries with 5 brands #Costan, #BonnetNévé, #Eurocryor, #Iarp and #KysorWarren and almost 8.000 employees, that are the main driver of Epta’s growth. Pursuing a strategy geared towards the Group’s success is a challenge constantly tackled by Epta. The Group can count on a highly technical and skilled team that works with passion and enthusiasm, thus allowing Epta to reach its ambitious growth targets.
Headquartered in Milan, the company is a unique partner for the realization of structured turnkey projects on a global scale, based on the integration of specific product lines as traditional refrigerating cabinets, positive-temperature vertical and semi-vertical refrigerated counters, negative-temperature vertical and horizontal refrigerated cabinets, Plug-in cases, medium and high capacity refrigeration systems and cold rooms.
