Job Description

• Co-ordinate daily activities of the shop and field service requirements.
• Enforce current company policies, expectations and Health and Safety programs.
• Train all Service Technicians through hands on work in the shop and customer locations.
• Communicate deficiencies to Service Technicians and retrain as required to maintain compliance.
• Assist with competency evaluations of service, in conjunction with the Manager and Training Department.
• Handle and control daily work scheduling and time off requests of Service Technicians.
• Organize and conduct monthly review and meetings for the Service Department.
• Execute Hours of Service (HOS), review all inspections, log books and FLRA’s of Service Technicians.
• Assure all company equipment and property is maintained to company expectations.
• Responsible for booking and scheduling of service fleet units and employee certifications.
• Perform service tool inventories and service truck inventories when required.
• Performs training assessments in house and in field for Service Technicians.
• Capable of setting up and running all services on location, from set up to teardown.
• Ability to come up with innovative solutions and strategies to ensure all the day to day services have been controlled.
• Review and sign off on all field service reports (FSR’s).
• Make recommendations to reduce costs and improve efficiencies of the services.
• Lead and work alongside the team members and evaluate their performance in the field.
• Supervise and motivate field staff to provide and deliver excellent services.
• Address all client issues in a timely manner and ensure issues have been resolved.
• Provide technical assistance for bid packaging and presentation.
• Completion of all HSE requirements and drive all HSE initiatives in the field and shop, along with maintaining 100% compliance on DATS.
• On call responsibilities.
• Perform other various duties as assigned by Manager.

• Minimum 8 - 10 years of comprehensive knowledge of wellhead products and service industry.
• Previous management or supervisory experience is an asset.
• Service Technician Level 3 qualifications and training requirements or industry equivalent.
• Comprehensive knowledge of all wellhead products and the service industry.
• Strong troubleshooting and conflict resolution skills
• Strong leadership, interpersonal and customer service skills.
• Excellent written and oral communication skills.
• Class 3 Drivers License, ability to produce a current driver's abstract.