Job Description

Toromont Cat is looking for a Service Supervisor to join the team! The Service Supervisor is responsible for scheduling, coordinating, implementing repairs needed or requested to both surface and underground mining equipment. The supervisor, working with the Project Manager will quote requested repairs and form part of the commercial sales team. Being involved from initial repair process with customer/representative, throughout and then reviewing part of invoicing at the end with follow-up if needed. Ensure the Technician completes repairs safely. The Supervisor should also be available to follow up with the customer and be sure that they are satisfied with the end-results, or to take in any customer concerns.

Job Type Full-time, Permanent

Compensation $77,160 - $96,450

As Service Supervisor, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• The Service Supervisor is responsible for part of scheduling, coordinating, implementing repairs needed or requested. Also, quoting repair requested and possibly needing after inspection. Being involved from initial repair process with customer/representative, throughout and then review part of invoicing at the end with follow-up if needed. Ensure the Technician completes repairs safely. The Supervisor should also be available to follow up with the customer and be sure that they are satisfied with the end-results, or to take in any customer concerns.
• Health and Safety leadership and supervision to the higher of the Toromont or mine site standards. Key focus on but not limited to positive safety interactions, hazard identification, lock out and zero energy audits, working at heights compliance with rescue plans, hot work permits. Ensure incidents are investigated in a timely fashion and corrective actions completed and implemented. Regular Job Safety Hazzard Assessment reviews of each employee throughout the work shift.
• Initially provide a key contact between the customer/representative and the service department. To provide the customer with unparalleled service. (Coordinator deals with administration, Supervisor deals with customers’ requests directly on a routine basis).
• Analyze and Plan the required repairs needed as economically as possible for the customer with a quote up front and keep control of the job so it is profitable in the end. Coach technicians for desired result and their career development.
• Communicate progress and issues along the way to stakeholders (Customer, Scheduler, Caterpillar, PSSR, Operations’ Manager, KAM).
• Work order management including job opening, warranty administration, warranty line entry, product problem management tracking. Schedule technician technical training and safety training to meet changes in fleet size and composition or changes in Toromont, Customer or legislated standards.
• Attend various customer meetings and support projects in such areas as surface and underground production and maintenance , parts planning, long component strategies, continuous improvement, health and safety, environmental impact.

Must-haves for this role:

• Minimum 3 years of supervisory or operations leadership experience in a technical service environment, preferably within the mining or heavy industrial sector
• Post-secondary education in a technical program
• Strong working knowledge of truck or heavy equipment/ Mining
• Excellent communication skills in both verbal and written
• Excellent organizational skills
• Ability to change priorities
• Good understanding of heavy equipment
• Clean driving record
• Experience with surface and underground mining equipment
• Tier 4 engine emissions systems
• Health and safety leadership
• Personable with excellent communication skills
• Rotational work 14 / 14 to fly in / fly out region

About Toromont Cat

With over 7,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.