Job Description

Responsibilities:

• Provide first-level remote technical support to customers.
• Provide remote and/or on-site technical support to service technicians.
• Diagnose hardware, software, and operational issues in dehumidification equipment.
• Act as the main point of contact for technical clarifications between the factory and local operations.
• Process and manage equipment warranty claims.
• Validate and implement control updates on equipment with direct factory support.
• Prepare service documentation and reports.
• Ensure compliance with safety standards and company policies during on-site operations.
• Perform service and corrective actions on equipment when required.

Required Profile:

• Technical knowledge of automation and control systems.
• Customer service skills.
• Teamwork.
• Field technical work experience.
• Willingness to travel.
• Conversational level of English.
• Knowledge of workplace safety standards.
• Responsible and accountable.
• Adaptability.
• Problem-solving skills.

Education Level / Certifications:

• Degree in Electronic, Electrical, Automation, Mechanical Engineering, or related field.
• Knowledge of automation and instrumentation.
• Experience working with HVAC systems.
• Experience with BMS systems and communication protocols.
• Ability to read and interpret electrical diagrams and technical drawings.
• Advanced English proficiency

Location: CDMX/Guadalajara