Job Description

Company:

Finning Canada

Number of Openings:

1

Worker Type:

PermanentJoin Finning and lead a high-performing team in delivering exceptional service quality and customer satisfaction. This position offers:
• A leadership role focused on safety, productivity, and operational excellence.
• Opportunities to manage shop floor activities and mentor technicians.
• Competitive compensation and comprehensive benefits.

As a Service Supervisor, you’ll be responsible for ensuring safety compliance, managing workflow, and driving quality repairs. If you’re a certified Heavy Equipment Technician with strong leadership skills and a passion for customer service, this is your chance to lead our front lines!

For this position, the expected base salary range is between $105,000 and $125,000 annually. Expected Total compensation will be between 150-165K

Safety Leadership

• Lead, demonstrate and champion a healthy and safe work environment
• Lead and participate in daily review and update meetings as well as scheduled pre-job, mid-job and post-job reviews
• Ensure pre-job meetings are held with technicians to review scope of work
• Ensure post-job review meetings are conducted and final inspections are complete
• On floor inspections include the controls identified on JHA’s are being used,
• Lead and participate in regular scheduled safety meetings
• Ensure that employees maintain the appropriate safety training required for their position

People Leadership

• Responsible for the day-to-day leadership of staff, including recruitment and selection, orientation, coaching and mentoring, employee engagement, performance feedback and supporting growth and development opportunities.
• Conduct performance conversations and provide regular feedback to technicians

Quality - Service right the first time

• Spends a minimum of 80% of time on the shop floor to ensure the agreed upon scope of work with the customer is accurately followed, while identifying key milestones where communication points (internal/external) need to happen.
• Ensuring that tooling, parts and technical issues are dealt with promptly so it doesn’t impact out customer service commitment
• Ensures quality daily time and service reports and cross over reports and field to shop transfers
• Determine appropriate tooling for the jobs by working with the technicians and CAT SIS
• Understand the warranty process and determine warrantable failure and determine 3rd party requirements and availability if required

Quantity – M anage productivity

• Manage and measure technician productivity
• Manage and determine manpower availability, allocate technicians as required and assign additional technicians if required
• Conduct mid-job review and verify if the job is at 60% and communicate the job changes to technician
• Provide insight and guidance by assigning work priorities to technicians where applicable by overseeing jobs for work quality and productivity

Qualifications:

• Effective leadership / supervisory skills
• Journeyperson Heavy Equipment Technician certification would be an asset
• Previous experience with Caterpillar equipment/engines (min 4 yrs)
• Strong business acumen

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.