Job Description

Service Supervisor – Alternative Fuels

Location: Allentown, Pennsylvania

Salary: $60.10/hr to $82.12/hr annual base salary depending on experience

Basic Purpose
The Service Supervisor oversees a regional team of field technicians based out of Allentown, PA, responsible for the safe, reliable operation of alternative fuel facilities and related equipment. The role combines hands-on technical work with supervision, scheduling, and customer support to ensure uptime, regulatory compliance, and a high level of service for internal and external stakeholders.

Key Responsibilities

• Supervise field technicians performing preventive and corrective maintenance on fueling and energy-related equipment such as compressors, dispensers, dryers, storage systems, controls, and supporting mechanical/electrical systems.

• Plan daily work assignments, routes, and priorities from the Allentown base to ensure safe, timely completion of service activities and high asset availability across the assigned territory.

• Perform hands-on troubleshooting and repair of mechanical, electrical, and control systems as needed, including participation in the on-call rotation for urgent issues.

• Monitor labor hours, work orders, and response times; adjust schedules and resources to meet service level expectations and contractual requirements where applicable.

• Coordinate and verify completion of preventive maintenance programs, inspections, and testing in line with internal standards, manufacturer recommendations, and applicable safety and regulatory requirements.

• Enforce safety policies and procedures, including lockout/tagout, hazard controls, and incident reporting, and promote a strong safety culture within the team.

• Request and manage parts, materials, and contractor services within established purchasing guidelines to support timely repairs and minimize downtime.

• Train, coach, and mentor technicians on maintenance procedures, equipment, and work practices, including onboarding and ongoing skills development.

• Communicate asset status, planned outages, and significant repair activities to internal stakeholders and customers, providing clear expectations and follow-up.

• Support commissioning, upgrades, and modification projects at new or existing sites in cooperation with project and operations teams.

• Maintain accurate documentation of work orders, preventive maintenance, inspections, and regulatory records in the appropriate maintenance or asset management systems.

• Participate in continuous improvement initiatives focused on safety, reliability, technician efficiency, and customer satisfaction.

Qualifications

Education

• High school diploma or equivalent required.

• Technical diploma, apprenticeship, or training in mechanical, electrical, industrial maintenance, or a closely related trade preferred.

Experience

• Experience maintaining mechanical and/or electrical systems in a field service, industrial, facilities, or energy-related environment required.

• Several years of hands-on maintenance experience with complex equipment such as compressors, pumps, process equipment, or similar systems.

• Previous lead, senior technician, or supervisory experience overseeing maintenance or field service personnel strongly preferred.

Skills and Competencies

• Solid understanding of mechanical and electrical systems and the ability to diagnose and resolve equipment issues methodically.

• Working knowledge of industrial safety practices and relevant regulations; strong commitment to safe work habits.

• Strong organizational skills with the ability to manage multiple priorities, schedules, and sites in a fast-paced environment.

• Effective verbal and written communication skills suitable for technicians, customers, and management.

• Ability to lead, coach, and hold team members accountable while maintaining a positive, collaborative work environment.

• Proficiency with basic computer applications and maintenance or work-order software for documentation and reporting.

Physical and Travel Requirements

• Ability to lift and move equipment and materials, and to perform work that may involve standing, bending, climbing, and working in outdoor or industrial environments.

• Manual dexterity sufficient to operate tools, test equipment, and technology devices used in maintenance and service work.

• Valid driver’s license and ability to travel regularly within the region around Allentown; occasional overnight travel may be required.

• Availability to participate in an on-call rotation and respond to after-hours service needs when required.