Job Description

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

The Service Supervisor will ensure customer satisfaction in both internal and external service environments through the use of effective communication, organization, and problem solving.

YOUR IMPACT

These duties are not meant to be all-inclusive, and other duties may be assigned:

• Discuss and guide service personnel problems and conflicts so they can be resolved.
• Problem solve and react to problems in a timely manner.
• Review and approve expense reports, warranty follow up, and department requirements to ensure department efficiency and better departmental communications.
• Meet with service administrators, warranty clerks and administrators and product line teams to discuss problems.
• Plans and schedules work activities to complete assignments in their order of priority and to make the most effective use of time.
• Contributes to a favorable working climate within Oshkosh Corporation through a friendly manner and cooperative attitude in dealing with other employees and customers.
• Follows established departmental and other required procedures.
• Willingly assists others as necessary to meet deadlines.
• Understands fully the requirements of our jobs and the systems that support us.
• Fulfills these requirements in a timely manner.
• May lead a group of Field Service Technicians and assign responsibilities accordingly.
• Accurately and effectively communicate with Regional Service Managers and Product Managers concerning service requirements to ensure customer satisfaction.

MINIMUM QUALIFICATIONS

• High School Diploma or GED and six (6) or more years of relevant experience; or previous contracting experience with Oshkosh Corporation; or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role
• Ability to travel up to 10% of the time.
• Ability to lift up to 35 lbs.
• Valid driver’s license must be maintained at all times.

STANDOUT QUALIFICATIONS

• Experience as a Field Service Technician.
• Experience as a team leader.
• Experience mentoring others.

• Bachelor's degree
• Process driven induvial with experience in maintaining shop workflow.
• Ability to troubleshoot, test, repair, and service equipment.
• Ability to prioritize.
• Excellent problem-solving capabilities.
• Verbal and written communication skills.
• Detail oriented.
• Understanding and incorporating safety regulations within the work environment
• Ability to adapt to a fast-paced work environment.
• Understanding of equipment functionality and characteristics.

WORKING CONDITIONS
The following represents general working conditions for this office-based role. Specific conditions may vary depending on business needs and individual circumstances.

• This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.
• Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone.
• Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in-person meetings.
• Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.