Job Description

Caribbean HR Solutions is the Caribbean's premier HR Outsourcing company specializing in Executive Search, Recruiting, HRO, and Payroll services. On behalf of our client, we are seeking to identify qualified candidates to fill the role of  Service Station Manager.

Job Scope

As the Service Station Manager, you will manage and oversee all phases of the station operations, including personnel matters, purchasing gasoline and convenience store supplies and maintenance issues. You will also be responsible for implementing the retail marketing program at the assigned location to achieve sales and profit objectives, standards of operation, and image as set out by the company.

Core Functions and Responsibilities

• Delivering excellent service to ensure high levels of customer satisfaction, including responding to customer complaints and concerns in a professional manner.
• Motivating the sales team to meet sales objectives by training and mentoring staff and recommending strategies to improve overall profitability at the station.
• Creating business strategies to attract new customers, expand store traffic, and enhance profitability.
• Supervise the process of ordering and receiving goods and services.
• Participate in stock count.
• Promote a healthy, clean, friendly, and well-maintained working environment to customers.
• Ensuring store compliance with health and safety regulations.
• Developing and arranging promotional material and in-store displays.
• Preparing detailed reports on buying trends, customer requirements, and profits.​​
• Prepare accurate operating reports as requested and ensure that variances are kept at a tolerable level.
• Monitors inventory levels to ensure that delivery procedures are followed to reduce or eliminate discrepancies and to prevent shrinkage.
• Undertaking store administration duties such as managing store budgets and updating financial records.
• Monitoring inventory levels and ordering new items.
• Develop and guide employees to operate the station effectively and safely.
• Hires, trains, and schedule work hours of all staff at the service station.
• Monitors and evaluates job performance, disciplines all staff at the service station in accordance with the company procedures and policies.

Requirements and Qualifications

• Bachelor’s degree in business administration or related field.
• A minimum of 3 years’ experience working in a retail environment, ideally in a managerial role.
• Strong leadership and customer management abilities.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.
• Demonstrated Math, Reading and writing skills to reconcile sales, prepare reports and emails.
• Able to create documents using Microsoft Office Suite
• Willing to work odd hours and on a shift system.
• Satisfactory completion of a four-week company training program for managers.