Job Description

▶︎ Job Details:
• Job Title: Service Specialist
• Client: Retail Company
• Working Location: Santa Clara, CA 95050
• Working style: On-site
• Employment Type: Full-time 
• Salary: DOE (approximately $23-27 per hr)
 
▶︎ What will you do:
This position supports customers with choosing, ordering, and fitting eyewear under the supervision of a Dispensing Optician. The role focuses on providing excellent customer service, working well with team members, and assisting the Store Manager and Assistant Store Manager as needed.

Customer Service & Sales
・Greet customers in a friendly and professional manner
・Understand customer prescriptions and needs to recommend suitable lenses, frames, and features
・Help customers select, order, fit, and adjust eyewear
・Take basic facial measurements (such as pupillary distance and frame size) under supervision
・Explain prices, warranties, return policies, and proper eyewear care
・Handle payments, sales, returns, and cashier duties
・Respond politely and honestly to customer questions or complaints

Store & Team Support
・Maintain a clean, organized, and professional store environment
・Arrange eyewear displays according to company standards
・Receive, check, and organize inventory shipments
・Keep accurate customer and sales records following privacy rules
・Attend staff meetings and required training sessions
・Work positively with coworkers and management

Technical Support (with supervision)
・Adjust and fit eyeglasses using tools and heating equipment
・Assemble eyeglasses by cutting and fitting lenses into frames
・Assist with eye exam equipment and basic computer systems when needed

Optional / Additional Duties
・Answer customer emails or phone calls when requested
・Help organize inventory in storage areas
・Perform other tasks assigned by supervisors

▶︎ Required Qualifications & Skills:
Qualifications
Education
・High school diploma or GED required

Experience
・No experience required
・Sales or cashier experience is a plus

Skills & Abilities
・Strong customer service skills
・Good communication and listening skills

Basic math skills
・Ability to learn through training
・Teamwork and positive attitude
・Time management and problem-solving skills
・Manual dexterity and attention to detail
・Comfortable using computers and basic office systems