Pediatric Home Service

Service Specialist I

Pediatric Home Service  •  Houston, TX (Onsite)  •  2 months ago
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Job Description

At Pediatric Home Service, we help medically complex kids live their best lives, at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that’s committed to putting children and families first.

  • PositionService Specialist I
  • Location: Houston, TX
  • Hours Monday-Friday, 8a-5p (rotating on-call)

THE POSITION:

  • Establishes and maintains effective relationships with the patients, families and caregivers as well as all PHS employees.

  • Schedules and makes deliveries to patients’ homes in a timely manner.

  • Confirms delivery and reports potentially unsafe conditions.

  • Performs and instructs the initial set-up of oxygen and some DME.

  • Performs data entry functions to log customer visits, conversations and follow-ups.

  • Coordinates regular maintenance service to company vehicles.

  • Assists with warehouse duties and equipment processing as needed.

  • Manages time efficiently and be competent in estimating drive times.

THE BENEFITS:

  • Competitive pay
  • Paid time off
  • Health, Vision & Dental insurance
  • Short & Long-Term Disability & Life insurance
  • 401K plan
  • Professional Development
  • Education Reimbursement

REQUIREMENTS:

  • High school diploma or (GED); or 2+ years related experience and/or training; or equivalent combination of education and experience.
  • Durable medical equipment (DME) experience preferred
  • Excellent communication skills and be able to work independently.
  • Warehouse and/or driving experience in the area is a plus.
  • Experience in Brightree EHR a plus!

Certificates, Licenses, Registration

  • Valid State Driver’s License (must have a clean record)

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.

Pediatric Home Service

About Pediatric Home Service

At Pediatric Home Service (PHS), we are leaders in home healthcare, dedicated to providing comprehensive services that enable children with medical complexities to thrive at home with their families. Our offerings include Respiratory and Equipment, Infusion and Pharmacy, Home Care Nursing, Feeding Support, and more, all aligned with our vision: "To make a difference in the life of every family we serve by taking care of the child."

PHS is known for its clinical excellence, superior customer service, and a relentless commitment to achieving the best outcomes. We hire top-tier clinicians who not only provide expert care but also embody our belief that customer service is everyone's responsibility, regardless of the department.

We’re pioneers in home care innovation, constantly asking, "How can we do it better?" From electronic charting to online ordering and full IT support, we lead the industry in technological advancements, making processes more efficient for our entire healthcare team.

At PHS, every role makes a meaningful impact. Whether directly involved in patient care or supporting from behind the scenes, each contribution plays a crucial part in improving lives. Our culture supports and encourages employees to thrive, with generous benefits and a focus on work-life balance.

Guided by our mission, Taking Care of the Child®, we are committed to enhancing the quality of life for children and their families, creating an environment where both patients and employees excel.

Industry
Healthcare & Social Services
Company Size
501-1,000 employees
Headquarters
Roseville, MN
Year Founded
1990
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