Job Description

Accountabilities:

The Service Specialist is responsible for supporting operational teams by managing processes, analyzing information, and ensuring high-quality service delivery. The role requires strong attention to detail, collaboration across teams, and the ability to identify opportunities for improvement while maintaining compliance with operational and regulatory standards.

• Support business and operations teams by implementing solutions, managing processes, and providing guidance on service-related activities.
• Respond to internal and external stakeholder inquiries, ensuring accurate, timely, and informed support.
• Monitor performance, track issues, and contribute to the resolution of operational challenges.
• Analyze data and business information to provide insights, recommendations, and reporting dashboards.
• Prepare regular and ad hoc reports by collecting, organizing, and validating information.
• Support change management initiatives, including process updates, system improvements, and implementation activities.
• Ensure transactions, activities, and service requests are completed accurately and within established service-level expectations.
• Review and reconcile documentation and information to maintain data accuracy and completeness.
• Identify process improvement opportunities and contribute to the design and implementation of enhanced workflows.
• Collaborate with internal and external stakeholders to achieve business objectives and maintain strong working relationships.
• Develop and maintain knowledge of regulatory requirements, operational risks, and compliance expectations.
• Support the creation of tools, resources, and training materials to improve team effectiveness.
• Apply sound judgment and risk awareness when making decisions and resolving operational issues.

Requirements:

The ideal candidate has experience in operations, financial services, customer support, or a related environment, with strong analytical abilities and excellent communication skills. They are comfortable managing multiple priorities, working independently, and collaborating with various stakeholders.

• 3+ years of relevant professional experience combined with post-secondary education in a related field, or an equivalent combination of education and experience.
• Strong knowledge of relevant systems, technology tools, and operational processes.
• Experience working with business products, services, workflows, and quality controls.
• Understanding of regulatory requirements, operational risks, and compliance practices.
• Strong customer service skills with the ability to manage stakeholder relationships effectively.
• Advanced proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint.
• Strong written and verbal communication skills.
• Excellent collaboration and teamwork abilities.
• Strong analytical thinking, problem-solving, and decision-making skills.
• Ability to prioritize tasks, manage deadlines, and deliver accurate results in a fast-paced environment.
• Ability to influence stakeholders and contribute to continuous improvement initiatives.
• Strong attention to detail, organizational skills, and professional judgment.
• Ability to learn specialized processes and systems through education and hands-on experience.

Benefits:

• Competitive salary range of approximately $45,500 to $84,500 CAD, depending on skills, experience, qualifications, and location.
• Comprehensive compensation package including potential performance-based rewards.
• Health and wellness benefits, including medical coverage.
• Life insurance and accident insurance programs.
• Retirement savings plans to support long-term financial wellness.
• Tuition reimbursement opportunities to encourage professional growth.
• Remote work flexibility within Canada.
• Access to training, coaching, leadership support, and career development opportunities.
• Inclusive workplace culture focused on collaboration, growth, and employee success.