Weiler

Service Specialist

Weiler  •  Knoxville, IA (Onsite)  •  1 month ago
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Job Description

Job Location: Knoxville, IA 50138
Position Type: Full Time
Travel Percentage: Up to 25%
Job Shift: Day (1st)SUMMARY: Primarily responsible for providing technical support to dealer personnel and customers in the field via email, phone or in person.

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides timely, accurate and in-depth product knowledge to dealers and customers. Some communication may occur on evenings and weekends.
- Communicates with dealer service personnel supporting equipment repairs by troubleshooting equipment problems in the field.
- Documents field issues by recording service calls and details of field failures.
- Presents documented feedback to various departments to drive product improvement and address field issues.
- Develops and delivers dealership service personnel training program.
- Participates in assembly line audits to address issues seen in the field.
- Performs used machine repairs and rebuilds in the factory.
- Maintains schedule flexibility and travels up to 25%, as required.
- Works in a safe manner at all times, following all safety guidelines.

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.

QualificationsEDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED)
Previous experience with heavy equipment required.
CERTIFICATES, LICENSES, REGISTRATION
Valid Drivers License required.
COMMUNICATION SKILLS
Excellent interpersonal and communication skills.  Ability to read, write and comprehend documents and correspondence. Ability to effectively present information to internal and external individuals and groups. Ability to read technical instructions in diagram form, such as, hydraulics and electrical schematics.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals.
COMPUTER SKILLS
Proficient with Microsoft Office including Outlook, Word and Excel.
Ability to learn new computer software programs.
ADDITIONAL SKILLS
Detail-oriented with proven organizational skills.  Ability to effectively manage time and resources.
Ability to maintain positive interpersonal relationships and encourage openness with customers and peers.
Weiler

About Weiler

Located in Knoxville, Iowa, Weiler manufactures equipment for the paving market. Weiler equipment is based on proven designs that have a successful track record in the field. We work closely with contractors to ensure our products provide the features they require to complete projects in a timely and efficient manner.

Weiler is a cutting-edge manufacturer with 340,000 square feet of manufacturing space. The facility is equipped with machining tools, welding, powder and wet paint and assembly, allowing Weiler to better control quality and delivery for the majority of their machine components.

The base designs for our self-propelled road wideners and asphalt windrow elevators were created by Barber-Greene, a company that was purchased by Caterpillar® in the early 1990s. Weiler purchased the designs from Cat® in 2005 and established the Weiler brand name. Since then, we have made updates based on input from our customers and introduced extensions to both lines as well as expanding the Weiler line by adding self propelled material transfer vehicles, a commercial paver, static rollers, tack distributors, highway class front mount screeds and rock drills. Our mission at Weiler is to continue to invest in improvements and fill other needs of the market.

Weiler equipment is available exclusively at Cat® dealers throughout North America.

Industry
Manufacturing & Production
Company Size
201-500 employees
Headquarters
Knoxville, IA
Year Founded
2000
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