Job Description

Company Overview

The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications. Agfa’s headquarters and parent company are in Mortsel, Belgium. The Group’s operational activities are divided in three divisions: Digital Print & Chemicals, Radiology Solutions, and HealthCare IT.  All divisions have strong market positions and well-defined strategies. Agfa’s largest production and research centers are in Belgium, the United States, Canada, Germany, Austria, China and Brazil. Agfa is commercially active worldwide through wholly owned sales organizations in more than 40 countries. In countries where Agfa does not have its own sales organization, the market is served by a network of agents and representatives.

Position Overview:

Customer operations are as core to our client services as the products themselves. As a member of our Customer Service team you will be responsible for handling service requests from customers and follow up the requests with the corresponding actions such as field service engineer dispatching, part ordering and billing. A Service & Spare parts coordination specialist interacts with the service, sales, logistics & the finance team, our clients and the third-party vendors. You'll be challenged to manage the administrative support for the customer operation business from beginning till the end.

Location: Warsaw, Poland

What You'll Do

• Receive, record, process and follow up customer orders or service requests
• Manage customer enquiries concerning product availability, deliveries, forecast, invoicing, and returns
• Follow-up on supply issues; align internally and keep customers informed
• Organise/request urgent transport when needed
• Ensure efficient planning of dispatch of engineers to customer sites for install and fix of equipment
• Work closely with local and country ESSC team and also HQ interaction

Who You Are

• You are fluent in Dutch and communicate confidently in English
• You have strong communication skills and enjoy collaborating as part of a team
• You are detail-oriented, organized, and diligent in following up on tasks and tracking progress
• You have a genuine interest in working with numbers and analyzing data
• You are comfortable working with Microsoft tools; experience with SAP is considered an advantage
• You adapt quickly to changing priorities and thrive in a dynamic business environment
• You have initial experience in customer operations or customer-facing processes, which would be an asset

Our Values:

• Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)
• Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits)
• Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress)
• Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes)

What we offer now and in the future:

• Opportunity to join a dynamic global organization with a strong legacy of innovation and a diverse product portfolio
• A challenging yet supportive work environment, backed by experienced and approachable leadership
• Opportunities for professional growth and career development
• Competitive compensation package, including: (private medical care, sports card co-funding, additional insurance options, jubilee bonus, holiday allowance, 30-minute paid break included in working hours, additional day off to celebrate your birthday)
• Permanent employment contract following successful completion of the probation period
• A friendly and collaborative workplace with dedicated and professional colleagues
• Hybrid working model - 2 days per week in the office
• No dress code - be yourself and feel comfortable at work

Diversity and Inclusion:

At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.