Job Description

The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications. Agfa’s headquarters and parent company are in Mortsel, Belgium. The Group’s operational activities are divided in three divisions: Digital Print & Chemicals, Radiology Solutions, and HealthCare IT.  All divisions have strong market positions and well-defined strategies. Agfa’s largest production and research centers are in Belgium, the United States, Canada, Germany, Austria, China and Brazil. Agfa is commercially active worldwide through wholly owned sales organizations in more than 40 countries. In countries where Agfa does not have its own sales organization, the market is served by a network of agents and representatives.

Customer operations are as core to our client services as the products themselves. As a member of our Customer Service team you will be responsible for handling service requests from customers and follow up the requests with the corresponding actions such as field service engineer dispatching, part ordering and billing. A Service & Spare parts coordination specialist interacts with the service, sales, logistics & the finance team, our clients and the third-party vendors. You'll be challenged to manage the administrative support for the customer operation business from beginning till the end.

Location: Warsaw, Poland

What You'll Do:

• Receive, record, process and follow up customer orders or service requests
• Manage customer enquiries concerning product availability, deliveries, forecast, invoicing, and returns
• Follow-up on supply issues; align internally and keep customers informed
• Organise/request urgent transport when needed
• Ensure efficient planning of dispatch of engineers to customer sites for install and fix of equipment
• Work closely with local and country ESSC team and also HQ interaction

Who You Are:

• Fluency in Dutch and good English
• Good communication skills and the capacity to work as a true team player
• Accuracy and ability to follow-up and tracking
• Passion for numbers and gathering data
• Comfortable in using excel; proficiency with SAP is a plus
• The ability to work and quickly adapt in a changing business environment
• First experience in customer operations is an asset

Our Values:

• Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)
• Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits)
• Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress)
• Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes)

What we offer now and in the future:

• Dynamic global organization with a history of innovation and strong product portfolio
• Challenging environment combined with a supportive management structure
• Career development and growth
• Competitive salary and benefit package (private medical care, possibility to join sport card and additional insurance, referral bonus, holiday allowance, 30 minutes break included in work hours, additional day off for your Birthday)
• Permanent employment agreement after the trial period
• Friendly work environment surrounded by dedicated and professional colleagues
• Hybrid form of work (2 days at the office per week)
• No dress code

Diversity and Inclusion:

At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.