Job Description

Service & Solutions Operations Manager

Build What Matters. Deliver What Lasts.

At Albireo Energy, we see buildings in a different way—as dynamic environments that should perform smarter, safer, and more efficiently across their entire lifecycle. We are a leading independent provider of building automation and energy services, delivering intelligent, high-performance solutions to mission-critical facilities across industries. ( Albireo Energy)

We’re looking for a Service & Solutions Operations Manager to lead and scale our service and project delivery operations—driving excellence in execution, customer experience, and team performance.

What You’ll Do

Lead End-to-End Operations

Own the performance and execution of both Service and Solutions (Projects)—from preventative maintenance and emergency service to complex building automation system (BAS) projects.

• Oversee service delivery, engineering, project management, programming, installation, and commissioning
• Ensure consistent, high-quality execution across all phases of the project and service lifecycle
• Champion operational excellence aligned with “The Albireo Way” of repeatable project success

Drive Financial & Operational Performance

Deliver predictable, profitable results through strong financial leadership and operational discipline.

• Own P&L performance across service agreements, T&M work, and project delivery
• Lead forecasting, budgeting, and monthly financial reporting (including WIP and cost-to-complete)
• Ensure billing accuracy, margin performance, and cash flow optimization
• Drive resource planning, labor forecasting, and operational efficiency

Elevate the Customer Experience

Be a trusted partner to our clients—ensuring their buildings operate at peak performance.

• Build long-term client relationships through proactive engagement and consultative leadership
• Lead service agreement execution, renewals, and performance reviews
• Conduct site visits, quality audits, and executive-level customer touchpoints
• Resolve issues with urgency, professionalism, and accountability

Develop High-Performing Teams

Lead, coach, and inspire a multidisciplinary team of project managers, engineers, and field professionals.

• Establish clear expectations, performance metrics, and development plans (SMART goals)
• Mentor teams in communication, customer engagement, and problem-solving
• Foster a culture rooted in safety, accountability, integrity, and collaboration
• Build a people-first environment where talent grows and teams succeed together

Partner with Sales & Strategy

Bridge operations and business development to deliver innovative, high-value solutions.

• Collaborate with sales on estimating, solution development, and client presentations
• Support growth through technical expertise and market insight
• Identify industry trends and align service offerings with evolving customer needs
• Contribute to vertical market strategies (healthcare, education, data centers, commercial, etc.)

Drive Continuous Improvement

Advance systems, processes, and performance across the organization.

• Develop and standardize SOPs, tools, and best practices
• Lead continuous improvement initiatives across service and project operations
• Act as a change agent—driving innovation, adaptability, and operational scalability
• Promote a culture of safety, quality, and accountability

Requirements

Experience

• 8+ years of leadership experience in HVAC controls / building automation
• Strong background in both service operations and project delivery
• Proven success managing P&L, forecasting, and operational performance
• Experience across key vertical markets (healthcare, education, commercial, government, etc.)

Technical & Business Acumen

• Deep knowledge of BAS, HVAC controls, and system integration
• Strong financial acumen (budgeting, forecasting, cost control)
• Experience with ERP/CRM systems (Dynamics/AX preferred) and Microsoft Office Suite

Leadership Competencies

• Strategic thinker with strong organizational leadership
• Exceptional communication and client relationship skills
• Analytical, adaptable, and solutions-oriented
• High integrity with a commitment to doing what’s right—for customers and teams

Why Join Albireo Energy?

• Work with a technology-agnostic leader in building automation and energy services
• Be part of a company delivering solutions for the life of the building ( Albireo Energy)
• Join a people-first culture recognized as a great place to work
• Make an impact on mission-critical environments and sustainable building performance

Work Environment

• Office and field-based role with approximately 25–30% travel
• Standard business hours with flexibility to meet operational demands

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

Voluntary Life Insurance

Short Term & Long Term Disability

Paid Vacation

Paid Sick Time

Paid Holidays

401K with Company match

Albireo Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.