Job Description

The INSC Lead will be a shop floor lead who operates and addresses daily business, demonstrates standard work practices, identifies areas of improvement, and provides aid/resources where special efforts are required. There must be a full knowledge and expertise of all Geoprobe® equipment, shop floor OneNote, and SAP data entry. In addition, the individual must have effective communication skills with the trust and confidence of current and future team members.

Interested in applying? Save time, apply directly at geoprobe.com/join-our-team

Responsibilities

• Provide leadership to team members  
• Demonstrate and teach standard practices
• Identify areas for improvement and work to implement changes, problem-solve issues that arise
• Coordinate work assignments
• Keep Shop OneNote Updated
• Ensure “steps to successful service projects” are followed
• Ownership/Passion for Excellence
• Ensure deadlines are met
• Determine appropriate staffing to meet customer needs - provide coverage from 8am – 5pm
• Accountable for achieving minimum billable shop hours
• Expected hours are 45/week.
• Communication 
• Communicate with customers about projects
• Develop an environment where feedback is used to make better decisions as a group. 
• Provide concise, factual verbal activity reports regarding performance and productivity
• Communicate shop project status at companywide Monday Morning Meeting and Tuesday Service meeting. Ensure slides are updated.
• Back-up Support to Service Manager
• Provides departmental leadership for the team in the Service Manager’s absence

Requirements

• Hands-on with strong electronic and mechanical skills
• Decisive - able to learn and grow from mistakes
• Leader/Team player - effectively supports others to bring out their best
• Strong computer skills
• Effective communication skills - both written and verbal
• Ability to organize and prioritize, with strong attention to detail

Note: This position will not be responsible for hiring/firing personnel, personnel performance reviews/wage adjustments or disciplinary actions. However, the lead will keep the service director informed on personnel updates or issues.

Benefits

• 401(k)
• Health Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Profit Sharing

Geoprobe Systems® is an Equal Opportunity Employer.