Job Description

Service Sales Specialist - Tier 1 Account

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• This role is responsible for building strong customer relationships and tailoring solutions for their unique business needs while supporting recommendations with compelling business cases. The role manages proof-of-concept projects, contributes to technical documentation, and simplifies technical information for customers. The role analyzes market competition, gathers customer feedback, and shares insights with the product development team for improvement.

Responsibilities
• Builds strong relationships with customers, understanding their evolving needs and providing valuable insights.
• Collaborates with sales teams and customers to design customized solutions that address customer needs and align with the company's offerings.
• Assists customers in building compelling business cases that demonstrate the return on investment (ROI) and the value of adopting the proposed solutions.
• Designs and manages proof-of-concept projects to demonstrate the feasibility and value of the proposed solutions.
• Translates complex technical information into easily understandable terms, highlighting the business value of the organization’s offerings to the clients.
• Contributes to the creation of comprehensive technical documentation, including in-depth whitepapers, advanced case studies, and intricate technical specifications to empower customers to understand the product's technical aspects and benefits.
• Analyzes the strengths and weaknesses of competing products or solutions and provides insights to the sales team to position the organization’s products effectively.
• Gathers, synthesizes and communicates customer feedback and requirements to internal teams to contribute to product development and improvement initiatives.
• Prepares the technical response to RFPs, working closely with the sales and marketing teams to ensure that all technical aspects of the proposal are accurate and well-presented.
• Provides training to sales teams and other presales consultants on new product features and sales strategies.

Education & Experience Recommended
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in technical selling, consultative selling, account management, or a related field or an advanced degree with 3-5 years of work experience.

Preferred Certifications
NA

Knowledge & Skills
• Amazon Web Services
• Application Programming Interface (API)
• Cloud Computing
• Cloud Services
• Computer Science
• Customer Success Management
• Demonstration Skills
• Enterprise Application Software
• Extract Transform Load (ETL)
• IT Infrastructure
• Microsoft Azure
• New Product Development
• Presales
• Product Management
• Request For Proposal
• Sales Process
• Sales Prospecting
• SAS (Software)
• Software As A Service (SaaS)
• Virtualization

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
• Responds to moderately complex issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Sales

Schedule -

Full time

Shift -

No shift premium (China)

Travel -

25%

Relocation -

No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal"