Job Description

As a Service Solutions Consultant for Total JCB, you are responsible for two core objectives within your assigned territory:

• Promote, protect, and grow assigned top accounts.
• Identify and win new competitive accounts.

The Service Solutions Consultant (SSC) plays a vital role in supporting our national account and municipal customers post-sale by promoting Total JCB’s parts, service, and repair solutions. Working closely with our Parts and Service teams, the SSC performs on-site inspections, aides in building service quotes, and develops long-term solutions to maximize equipment uptime and performance.

You are part sales, part detective, part relationship-builder and fully committed to keeping our customers running strong.

KEY RESPONSIBILITIES:

The following reflects the essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time.

Customer Engagement & Sales

• Proactively visit assigned customer jobsites and offices to establish new accounts as directed
• Maintain and grow existing customer relationships through consistent, value-driven service
• Present parts, service, and repair options that meet customer needs and Total JCB’s standards
• Follow up on leads quickly and professionally
• Create and present service quotes and proposals using CRM and digital tools
• Manage your pipeline and territory strategically to meet growth targets

Collaboration & Execution

• Work closely with Parts and Service teams to deliver coordinated solutions
• Log all customer interactions in CRM (Salesforce.com)
• Meet professional development goals and contribute to continuous improvement
• Be the “eyes and ears” in the field, identifying trends, opportunities, and risks

Administration

• Submit and follow up on credit applications; confirm account approvals with accounting.
• Maintain accurate customer records in the CRM, including contacts, quotes, sales activity, forecasts, and reporting.
• Support JCB Dealership Service Excellence standards.
• Stay current with internal E-Learning, sales techniques, and product knowledge.
• Perform other duties as assigned by your supervisor.

Requirements

QUALIFICATIONS

Required:

• Bachelor’s degree in business, Technical or related field preferred (equivalent experience considered).
• 3+ years in outside sales or customer-facing role in heavy equipment, diesel, or industrial service industries.
• Bilingual English/Spanish a plus.
• Highly organized, self-driven, and confident communicator.
• Professional appearance and demeanor.
• Commitment to continuous improvement in sales, industry knowledge, and interpersonal skills.
• Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint).
• Reliable vehicle or willingness to participate in company lease program.
• Strong written and verbal communication skills in English.
• Demonstrated alignment with company values.
• Qualified DMV, background check, and drug screening.

Preferred:

• Experience in sales or customer service in the material handling or heavy equipment industry.
• Bachelor’s Degree.
• Forklift Operator Certification.

PHYSICAL & WORK ENVIRONMENT

• Frequent visits to customer sites with variable terrain and temperature.
• Regular travel across Northern California to customer and branch locations.
• Frequent use of computer, phone, headset, keyboard, and mouse.
• Must be able to sit, stand, walk, and drive for extended periods.
• Ability to lift/move materials up to 25 lbs occasionally.
• Occasional bending, kneeling, or crouching are required.
• A moderate noise level is expected.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

The policy of RJMS Corporation is to hire, train, and promote all persons in all job groups in accordance with the law, without regard to race, color, religion, sex, sexual orientation, age, marital or military status, national origin, gender identity, the presence of any sensory, mental, or physical disability, genetic information, or any other status or characteristic protected by local, state, or federal law. RJMS CORPORATION is an equal employment opportunity and affirmative action employer.