Job Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

We are recruiting a Service Sales Representative within the business area of Industrial Service & Equipment, based in North East England/Scotland.

The primary function of this role is handling and offering enquiries generated internally or directly from new and existing customers. A Service Salesperson will identify the needs and requirements of the customer and follow-up with quoting and reporting. To be successful in this role, the applicant must have a strong technical background. Aligned with Konecranes core values, a Service Salespersons will help to consult with our customers, to establish short, medium and long-term investment plans, to best support the customers business needs and budgetary constraints. This role will ideally suit a candidate with a strong core Konecranes product knowledge. Additional understanding of Konecranes processes and experience with our customers will assist in being truly successful. This role offers the opportunity to grow within this area of the business and can ultimately lead to further future career enhancement.

This role reports to the UK Service Sales Manager.

Key Tasks and Responsibilities:

• Qualify and plan sales activities for new leads generated via internal and external customers.
• Regularly review, maintain and update CRM sales funnel for regular coaching calls and to support district management with order intake forecasts at mid-month and end of month, or as and when required.
• Understand customers’ requirements and promote Konecranes solutions that meets the needs of the application. This includes obtaining technical drawings, specifications and dimensions to configure and prepare quotation offers.
• Work with Konecranes commercial negotiator and customer’s commercial teams to negotiate terms and conditions when finalising contracts and/or purchase orders prior to order acceptance.
• Provide detailed specifications, scope of works and cost estimates to enable clear and concise handover to district project delivery team, enabling delivery of the works sold.
• Participate in Business Reviews, providing technical sales advice for the district management to deliver a business review meeting with the customer to achieve safety and productivity improvement of the customer’s assets.
• Regularly converse with engineers, managers, customers, and others to discuss sales leads, opportunities and sales negotiation to secure orders/contracts.

Qualifications

What we are looking for in you:

• Engineering degree qualified preferred, or equivalent experience
• Previous experience of working within the material handling industry preferred, but not essential
• Sales experience in an engineering environment
• Good customer service and communication skills
• Proven track record in closing sales
• Excellent relationship building skills, Both with customers, and other internal business functions.
• Full UK drivers’ licence

Additional Information

We offer:

• A competitive basic salary
• Commission scheme
• Company car
• Contributory pension, life assurance and income protection insurance
• 25 days annual leave, plus bank holidays
• Employee shares save scheme
• Retail, leisure and travel discounts
• Employee assistance scheme
• Working with a brilliant and supportive team!

Konecranes moves what matters We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.